episode results
Lewis Taylor - VP, Head of Global CX & Austin Site Lead at Dropbox [Customer Service]He talks about:· The importance of leadership invested in the customer experience· How to reduce customer effort· How he has seen custome
How to Solve Problems with E-Learning - Marc Havercroft, President at Go1 [E-Learning]Their purpose (and passion) is to rekindle people’s love for learning, reigniting their childlike insatiability for new knowledge and experiences. They mak
In this episode, we dive deep into the world of employee experience with renowned customer experience expert, Joey. We explore why Joey shifted his focus from customer experience to employee experience in his book and how his perspective on cus
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedInLISTENER SUPPORTSuppo
Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is an active member and advisor to national and international organizations and Boards. She is a fire starter
David Avrin talk about his book "why customers leave and how to win them back". On this episode, Nick and David talk about how inflexible policies are bad for business, and the importance of balancing effiiency with effectiveness.
Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]Brad talks about:· Why organizations should build a core leadership team around the Customer Experience
[Replay] How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service]Welcome to another throwback episode! I hope you enjoy it! ABOUT NICK GLIMSDAHLSubscribe to my bi-weekly newsletterFind
Dan Brousseau – Principal at McorpCX [Customer Experience]Dan talks about:· What it means to have a double bottom line· How to turn insight into impact· And the steps to take to get impact
Rob Stevenson talks about his professional career, why it's important to ask WHY, the importance of FUBAR and why it is ok to make mistakes. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the C
Ed Ariel - Vice President of Operations [Customer Experience]ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reason
Nick Webb - Author - What Customers Crave [CX Innovation]ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick’s books: Reasons NO
[Replay] Culture Is Built On What You Practice, Promote and Permit. Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]ABOUT NICK GLIMSDAHLSubscribe to my bi-weekly newsletterFind me on TwitterFind me on LinkedInLISTENER SUPPO
[REPLAY] Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Spartan Experience]Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ***ABOUT NICK
Peter talks about Customer Centricityo What is Customer Lifetime Valueo How companies grow the current customer instead of cross/up-sello What's more important between Brand Equity or Customer Equity?Connect with Peter, here.JOIN THE PRE
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