Do you have an employee working against you? Dan and Alison answer your questions with the help of Adrian Gostick, an executive coach and the coauthor of Leading with Gratitude. They talk through what to do when your direct report is creating problems only to fix them, one team member is hoarding knowledge, or two employees have created a disruptive office clique.
From Alison and Dan’s reading list:
HBR: How to Manage a Toxic Employee by Amy Gallo — “There’s that one person on your team — the bad apple who has nothing positive to say, riles up other team members, and makes work life miserable. If you can’t fire him, how do you respond to his behavior? What feedback do you give? How do you mitigate the damage he inflicts?”
Book: Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Results by Adrian Gostick and Chester Elton — “Rather than admonishing right away, we encourage leaders to share with employees who confess shortcomings that they are sure they intended to do well. They often discover that the person was quite committed, competent, and on top of the situation, and that unexpected obstacles were put in their way.”
HBR: How to Prevent Experts from Hoarding Knowledge by Dorothy Leonard — “Lack of time or resources can, of course, constrain knowledge transfer. But one barrier to passing deep smarts along to the next generation that is often unaddressed is the expert’s inclination to hoard knowledge. Financial incentives, personal ego, and discontent or frustration with the company are three of the top reasons individuals choose to keep their expertise to themselves. But they’re also three issues that managers can actually change.”
HBR: Employees Who Create Problems on Purpose by Nate Bennett — “It may involve simply embellishing a real problem or making it appear that one looms on the horizon. Just as solving a problem of one’s own creation can generate rewards, so can bringing an inflated or predicted ‘crisis’ to the attention of others.”
Join us Tuesday as Mike and Robin chat with leadership expert Adrian Gostick, the New York Times bestselling author of The Best Team Wins, The Carrot Principle, and All In (w. coauthor Chester Elton)
In their new book LEADING WITH GRATITUDE: Eight Leadership Practices for Extraordinary Business Results (HarperBusiness, March 3, 2020), they explore why gratitude is today’s most effective way to boost employee engagement and team performance, and key gratitude practices that boost team performance, morale, and ROI, while reducing turnover.
Based on a survey of more than 1 million employees at a wide range of companies (and decades of experience with leaders), the authors identify a “gratitude gap” where people feel unappreciated – and often under attack – at work. They found that leaders are often unclear on how hard their people work, challenges they face, and how much they would benefit from sincere and explicit gratitude.
On the show, the authors can explain why gratitude is one of our most misunderstood business skills, and outline eight (8) ways leaders can gain clarity on how people contribute, including:
● Assume positive intent, which makes it much easier to learn from setbacks;
● Walk in their shoes to understand their daily frontline challenges with one-on-one time;
● Look for small wins and recognize incremental progress, not just major milestones;
● Tailor feedback to each staffer, because rewards that excite some can alienate others;
● Encourage a culture of peer-to-peer gratitude, not just recognition from above.
“If leaders know that showing gratitude and appreciating the work of their employees is important, why aren’t they doing it consistently?” asks Adrian Gostick, organizational culture expert and cofounder of The Culture Works. In this episode, hear Gostick talk about research his company conducted with more than one million employees that confirms the strong relationship between employee recognition and employee engagement. He explores the myths that are holding people back in his latest book, Leading with Gratitude, coauthored with Chester Elton.
Adrian Gostick talks about what the best teams today are doing differently. You'll Learn: The differing forces that motivate each generation How to encourage your leaders to initiate regular career discussions The best ways to disagree without causing offense About Adrian: Adrian Gostick is a global workplace expert and thought leader in the fields of corporate culture, teamwork, and engagement. He is founder of the training company The Culture Works and author of the #1 New York Times, USA Today and Wall Street Journal bestsellers All In and The Carrot Principle. His books have been translated into 30 languages and have sold 1.5 million copies
Get appearance alerts
Subscribe to receive notifications by email whenever this creator appears as a guest on an episode.