There are many ingredients required for achieving business success, There is, however, one secret ingredient that is essential in every successful business. While marketing, knowing your numbers, your team, your customers and sales are all important factors in making your business successful, There is one essential secret ingredient that is often overlooked and underestimated when it comes to ensuring success as an entrepreneur and business owner. This one ingredient alone has the power to drive results in any area of your business and accelerate your success. Without it, you will grind to a halt and suffer inertia. Use it wisely, nurture and build on it and you have every chance to take your business to levels you never dreamt were possible. Yet it very rarely gets discussed. We are discussing the secret ingredient to business success this week - Confidence. Confidence is the secret ingredient that keeps us moving forward, the ingredient that helps us take action in our business and our lives. The ingredient that gives us the strength and courage to do the right things and the right times in our businesses. In this episode we discuss Why confidence is the secret ingredient to business success The different types of confidence and what they mean to your business success. Why building and working on your confidence will improve your business results. 10 practical action items you can implement to help build your confidence in business
Are you just like everybody else in business trying to provide good customer service or are you providing your customers with a unique customer experience? There is a big difference between the two and an even bigger difference on your bottom line profit when you get it right. Today I take you through the difference and give you the tools you can use to provide your customers with a unique customer experience and turn them into raving fans in your business.
“People don’t plan to fail, they fail to plan” This saying couldn’t be closer to the truth when it comes to business and having an up to date and relevant business plan for your business. Yet so many business owners don’t do them and if they have done them they don’t update them regularly. This week we discuss in-depth why you need a business plan in your business. What makes a business plan so important and the benefits of a well-crafted business plan Why you need a business plan in your business How often should you do a business plan How often should you update and look at your business plan What happens if you run your business without a business plan.
Business process automation can be a huge efficiency gain to just about every business. It allows you to scale your marketing, your processes and product delivery. It is not however good for everything. Process automation can not replace or build human relationships and done badly can quickly and easily be damaging to your business. In this episode, we highlight two real case studies where businesses have automated their business processes at the expense of good customer service as an illustration of how automation can be more damaging than beneficial. In this episode we cover Why business process automation is great for business and can help you scale. Why it’s not so great Where it can go wrong and the costs of getting it wrong in your business The importance of building human touchpoints in your systems. How to map out your customer journey to exceed customer expectations