Edward Kayton, Senior Director of Human Resources at Spirit Airlines, and David Klein, Director of Human Resources and Organizational Development at Spirit Airlines, were our guests on a recent Called to Coach. Edward and David spoke of the challenges facing the airline industry because of the COVID-19 pandemic, and how Spirit Airlines has confronted these challenges head-on through:•Paying attention to metrics, including Gallup's selection and Q12 tools, to drive retention and employee engagement•Using CliftonStrengths in leadership training, so leaders can maximize the performance of team members as they "lean into" their strengths•Listening to its employees, including via pulse surveys on inclusivity, resiliency and wellbeing, to help chart its path forwardView the complete transcript for this webcast, along with audio and video, at https://www.gallup.com/cliftonstrengths/en/321134/building-business-resiliency-covid-19-era.aspxEverybody needs a coach. By becoming a Gallup-Certified Strengths Coach, you can empower others to succeed. We are teaching and training people all over the world to answer this call. You too can become a coach and learn how to use a strengths-based approach to improve employee engagement and performance and transform your workplace culture. To learn more or discover information about becoming a Gallup-Certified Strengths Coach, visit Gallup Access: http://on.gallup.com/1i5OXhq.Gallup's Called to Coach is a live webcast that targets current and prospective coaches to interact with Gallup experts and independent strengths coaches who have found success in strengths-based development.