Podcasts for those who ♥️ AITSM (ITSM, ITIL, ESM, AI, and Automation for ITSM) and looking forward to growth in this exciting area. *According to Gartner, AITSM covers all the efforts needed to introduce AI and automation into an IT organization. AITSM is ITSM-driven by intelligent automation to assist with tasks, requests, and actions at the IT service desk.