Turn Customers into Loyal Fans
Released Monday, 9th September 2019
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Turn Customers into Loyal Fans
Turn Customers into Loyal Fans
Monday, 9th September 2019
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Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoo’s AA Baseball team, joins Janet Pilcher this week to talk about Donna’s journey to becoming a leader of best practices in minor league baseball. Donna and her team at the Blue Wahoo’s stadium are sought after as an example for creating the ultimate fan experience.
This episode addresses questions, such as:
- What is the passion behind Donna Kirby’s work?
- How can a focus on customer service improve life in your community?
- What creates loyal fans of an organization?
We will continue the conversation with Donna Kirby in episode #41 by discussing the value of great service.
Recommended Reading: Exceed With Delight
Recommended Watching: Defining Service Excellence
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From The Podcast
Accelerate Your Performance
Accelerate Your Performance is a weekly podcast hosted by Dr. Janet Pilcher, Managing Director of Studer Education and author of Hardwiring Excellence in Education. Every week, Janet highlights tactical and actionable strategies that leaders in educational organizations can hardwire to meet successful student, service, and people outcomes. Listen now, and you’ll see why it’s ranked by ListenNotes in the top 5% of podcasts worldwide. As she introduces a variety of pivotal leadership practices from the Nine Principles ® Framework, Janet underscores the importance of seamlessly integrating each practice to deliver positive and impactful results. For each leadership practice she introduces, Janet provides a solid foundation and then collaborates with coaching experts to dig deeper and demonstrate its practical application. Janet also interviews leaders and partners who excel at the tactics to hear about their implementation journeys, hurdles they’ve faced, and their notable achievements. To bring it all together, she offers a broader perspective on leadership, interviewing guests about a diverse array of topics on their paths to achieving organizational excellence. Follow for weekly insights and actionable strategies to accelerate your performance and become your best at work!Join Podchaser to...
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