41: The Value of Great Service

Released Monday, 16th September 2019
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Service Excellence differentiates your organization from others in your industry. Great leaders place importance on how to become the best service provider for what they do. Donna Kirby returns this week to discuss why prioritizing service excellence is necessary for success and what core drivers keep her focused on service excellence. 
This episode addresses questions, such as:
  • Why is it important to focus on service excellence? 
  • How does customer experience drive finance?
  • What keeps 96% of Blue Wahoo’s employees returning there for work year after year?
We will continue the conversation with Donna Kirby in episode #42 by revealing 3 tactics you can use to build a culture around service.

Recommended Learning: Service Excellence Standards, Reward & Recognize, Actions of Excellence

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13m 9s

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