Maria Volpe is a Professor of Sociology and the Director of the Dispute Resolution Program and the Center at John Jay College of Criminal Justice, at the City University of New York. Since she established one of the largest list servers in the world about conflict resolution after the 9/11 events in NYC, I ask her how she did that and what was her goal behind launching it. She talks about what conflict resolvers can do in response to disasters and tragedies and what dispute resolution interventions and initiatives (i.e conflict coaching to provide guidance and help) dispute resolvers have in an emergency, as well as for students and the community to achieve violence prevention and peacebuilding. We discuss the rationale behind the use of mediation in the police force and whether mediation can work in the police force. Maria believes so.