Customer service… it’s an area a lot of photographers are just really bad at.  Seriously… there are some photographers out there that are really, really bad at customer service.  But, it doesn’t have to be this way!  Providing good customer service is easy, and it all starts with empathy and not being defensive…which is where a lot of the bad customer service starts, being defensive.  So grab a cup of tea and a notebook… learn to give good customer service.

Listen to the Podcast Below:

Important Moments:

00:40 – Why Are Photographers Shit at Customer Service?

03:28 – The Power and Impact of Social Media – Good and Bad

08:00 – The Customer IS Always Right – Exceed Expectations

09:53 – They Are Your ONLY Customer

13:00 – Photographers Get Really Defensive

14:06 – Learn to Write Emails Without Insinuating ANY Tone

16:40 – Free Target Market Worksheet

17:05 – Aurora HDR 2017 

17:39 – The Misconception of Wasted Time

21:11 – 6 Tips to Improve Your Customer Service Skills

Those 6 tips are:

Empathy

Be Adaptable

Communicate Clearly

Know Your Business

Have Thick Skin

Have a Good Work Ethic

If you have any other tips, I would love to hear them!  Leave them in the comments below.

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