Last Friday, the MIA held a live, question time style discussion with a panel of relevant experts. This events aim was to support retailers in the practical and logistical planning for re-opening their businesses to the public.

The discussion provided updates on health and safety, looking after your staff and customers and we heard from two MI retailers about their first-hand experience in preparing to re-open.

You can watch this event back if you missed it – click here

One of the panel members was Simon Pollard, who is the Managing Director of Millers Music. During the webinar, Simon had loads of really useful insight, but something that has generated lots of further questions is his comments on updating the internal and external systems for his shop.

Here, the MIA’s General Manager Alice interviews Simon, and learns more about Millers Music's plans for re-opening, changes in the way that the store will operate and the importance of the shops' website and creating an experience for the customer that is no longer as easy to do in store. Plus, Simon talks about the finance, HR and booking systems that have allowed him to go paperless, and streamlined his operations.

 This is the audio only version of the Webinar first broadcast on Wednesday 27th May.