Andrea Saia is a Miami University alum, member of the school’s Business Advisory Council and a must-listen. She has had a wealth of business success yet she credits the most important decision and job to her first at Proctor & Gamble – learning the consumer and satisfying the customer need. It’s this statement that has guided much of her career. We jump from business challenges (like a product recall as a company CEO) to the power of mentorship and paying forward. Andrea shares plenty of tips for college-age and others in the work force, especially about getting a job in sales or marketing to learn about the customer journey.

Thank you Andrea for the time. Your continued commitment to Miami is fantastic and our conversation re-focused my attention to the customer journey. See you all at Skipper’s real soon.