Paul White-Jennings
Bold stories. Future focused.
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Paul White-Jennings
Bold stories. Future focused.Episodes
Paul White-Jennings
Bold stories. Future focused.
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Best Episodes of Bold stories. Future focused.
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Between advanced AI-driven solutions, low-code capabilities, and self-service options, there are plenty of new customer service technologies to be excited about. But striking the right balance between your existing tech stack and the latest ad
Healthcare makes a huge difference in people’s lives – and so should its customer service. Customer-centric service that better cares for policyholders, doesn’t waste their time, and gives them more options can all add up to greater satisfactio
As the options in customer service expand, opening self-service channels through email, text, and web, it might seem like the role of the service agent is becoming less necessary. Think again. According to customer experience strategist Adam To
Let’s face it: Customer service is going through an overhaul. The days of sidelining real human needs and playing catch-up to the latest advancements in service technology are over. Listen as Jeannie Walters, a customer service expert and consu
Blockchain. NFTs. The Metaverse. There’s a good chance you’ve heard these terms thrown around recently – and for good reason. These all make up what is quickly becoming Web 3.0, a more immersive, community-centric internet where you can build a
Customers are sick of old marketing strategies. And today’s best marketers aren’t just telling customers they care—they’re putting their MarTech where their mouth is. Join Tara DeZao, Director of Product Marketing in AdTech and MarTech at Pegas
Reaching core customers in the fastest, most effective way, is the goal. Using personalized marketing experiences through automation is how you’ll get there. Join Founder and CEO of Black Girl Digital, LaToya Shambo, and Director of Content and
Modern marketing leaves little to chance. It’s evolved to utilize data-driven targeting to know precisely what people want. And that evolution is ongoing. Join managing directors David Steuer and Jeremy Woodlee from Accenture as they discuss wh
Operational problems aren’t going anywhere; they’re growing. How can leaders keep loyal talent motivated when the dreaded skills gap keeps evolving? Juggling employee development and making a profit, while also doing good is no easy task. Yael
2020 made us realize that challenges bigger than we ever expected could happen at any moment. So how do we ensure we’re prepared for whatever environmental threats may impact how we do business in the future? Listen as Richard Seline, co-founde
The way to ensure the most secure cyber future is to stay ahead of tomorrow’s threats, no matter what the current laws and regulations dictate. Tech moves faster than the law – and hackers work faster than both. That’s why Jody R. Westby, CEO o
To keep up with the speed of disruption, businesses need to build their culture around adaptability. And there have emerged several ways to do that. From enriching employees with environments that emphasize learning to giving leaders a better p
Technologically speaking, the public sector has room to grow. Considering the ever-present threat of leaks and strict hierarchies within government, restrictions on internal comms make it difficult for IT to keep up with the speed of innovatio
Innovation is about making the future more advanced, but what advancements are we making to help today’s tech be more accessible? Since everyone doesn’t have the same digital reach, more needs to be done to make tech, training, and development
Digital transformation isn’t always driven by bottom-line metrics alone. In the wake of a global pandemic, we’re all looking to new technology to help us usher in a better working world. One with flexibility, work-life balance, generational uni
Data is being called the new oil as companies race to get as much of it as much as possible. But without the right measures to keep certain AI-centric biases in check or forethought to incorporate ethical measures early, the real power of data
A new year means a new journey to discover all the ways technology is changing the ways we work, communicate, and live our lives. Welcome to the latest season of Bold stories. Future focused. Very soon, we’ll be exploring more topics around the
Over the course of season two, we’ve spoken with some truly magnificent guests about how the tech of today is shaping the world of tomorrow. As our final guest of the season, Pega CTO and VP of Product Marketing Don Schuerman gives his perspect
As AI becomes more capable, it must collect more data to adapt better to our world. By creating data artificially (and not at the expense of our privacy), our future becomes smarter that much faster. From teaching autonomous cars how to drive u
Have you ever played around with an Instagram or Zoom filter? Maybe you’re an experienced gamer who’s created and avatar to represent your online identity. That’s augmented reality (AR). And, unlike virtual reality, it launches the virtual worl
Artificial Intelligence (AI) is all around us. Do you see it? Do you know when you’re experiencing it? From your friend suggestions to your thermostat, from chat bots to Google searches, AI is ever-present and always learning. With enough power
What if you could test run your dream job before entering the workforce? As a scientist in a lab or a marine biologist in the ocean? With the immersive learning capabilities of virtual spaces, some of our youngest students are being given that
Distance, isolation, and trauma are all too real for many, especially over the last year and a half. From physically isolated elders living in senior care to emotionally isolated veterans back home from deployment, there are so many people Kyle
How often do we trust the technology around us? Should we ever? CEO and founder of EMA Advisory Services, Elizabeth Adams wants to know – especially as it relates to AI surveillance. Smart phones, social media, and facial and voice recognition
The power and scope of distributed cloud can’t be understated. It allows our technology – essentially everything connected to the internet or housing our data – to run more reliably and efficiently. But as its power continues to grow, how do we
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