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Why should we care about our customers' feelings?

Why should we care about our customers' feelings?

Released Tuesday, 7th September 2021
 1 person rated this episode
Why should we care about our customers' feelings?

Why should we care about our customers' feelings?

Why should we care about our customers' feelings?

Why should we care about our customers' feelings?

Tuesday, 7th September 2021
 1 person rated this episode
Rate Episode

This week Justin chats with Michele Hansen, founder of Geocodio. I got fired up about interviewing customers! 

  • Get Michele's new book! Deploy Empathy
  • Listen to Michele's podcast: Software Social
  • "Empathy is a skill you can learn."
  • Get Michele's newsletter
  • "There's so much shame in the tech community."
  • What are the boundaries for deploying empathy? When, and how, do we deliver critiques?
  • Podcast: a respectful interview with a flat-earther 
  • "This book isn't just about deploying empathy to customers, it's also about learning to be more empathetic to your family, friends, coworkers."
  • 31:30 – we start discussing customer interviews
  • "It was easier for me to learn how to have empathy for customers than it was to have empathy for myself."
  • 42:27 – "how does empathy help businesses attract new customers, build better products?"
  • 46:53 - "Why don't you bring Jon in on those interviews?"

What should we talk about next?

Thanks to our monthly supporters:

  • Anton Zorin from ProdCamp.com
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Thanks to our monthly supporters

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  • Michael Sitver
  • Dan Buda
  • Colin Gray
  • Dave Giunta


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