Business Isn't Usual by RightWay

A weekly Business, Entrepreneur and Management podcast
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Episodes of Business Isn't Usual by RightWay

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Chatting with Hugo Venter from Engaging Partners, we go through where to start when moving online, and what you should consider in your ecommerce strategy.Mentioned in the  episode is a webinar on 'How to squeeze maximum profitability out of ecommerce' with RightWay and Engaging Partners, which ties in nicely with this episode. Join us online on March 10, registration and more information here.
We cover the following:What actions you can be doingWhat you can and can't controlPositives and negativesWe talk about doing an activity through this episode, if you're able to we have a PDF you can download and use directly.
Joining us to talk change is Bill Kirst, an Organisational Change Consultant for West Monroe in Seattle USA. We talk about some really practical strategies on:How to make change processes successfulHow to get your team onboard with changeHow to achieve the goals you've set yourself and the business.Bill has his own podcast, Coffee and change  which has further advice and information on organisational change. If you're keen to reach out to Bill we can put you in touch. Email us on and we will forward it through to Bill.
We discuss:The Xero business  insights update, which you can read in detail here.The ASB quarterly update to look at the broader economy and what they're predicting for 2021. The full report is here.The Retail NZ sales indicator to see what's happening with retail spending throughout NZ. Read more about that here.During the episode we also reference our first ever podcast discussing cash flow in business, you can listen to that here.
During the episode, we reference a handy tool to work out your employee’s rights to holidays and leave, and what to pay them. You can access this tool here.If you have any HR concerns in your business, the team at RightWay can help. Find out more here.
During the episode, we reference one of our previous episodes on the foundations of a profitable hospitality business. You can listen to this episode here. 
We're wrapping up our election mini-series with a summary episode. Stuart Wilkinson is joined by Anna Steele and Greg Hughes, Business Partners at RightWay, to go over some of the main themes covered in the previous episodes.Over the last few weeks, we've been chatting to the main political parties small business spokespeople, so in this episode we breakdown the main themes from those conversations, and talk through what hasn't been answered. This is a great conversation that gives some political perspective for small business owners. And don't forget to vote!
In the third episode of our election mini-series, we catch up with Chlöe Swarbrick, Green Party list MP and Green Party spokesperson for education, internal affairs, sensible drug law reform, local Government, arts culture & heritage, small business, broadcasting and youth. This was a great opportunity to talk in depth about a range of topics with Chlöe, which you don’t often hear through traditional interviews.Some of the areas we discuss area:Chlöe's views on how COVID-19 has affected business and how have businesses dealt with the uncertainty.Building businesses back to pre-COVID levels.Being more agile in business.Chlöe's advice for business owners over the next 12 months.
In the second of our three-episode election mini-series, we catch up with Andrew Bayly, National MP for Hunua and National spokesperson for Revenue, Commerce, State Owned Enterprises, Small Business, and Manufacturing. This was a great opportunity to talk in depth about a range of topics with Andrew, which you don’t often hear through traditional interviews.Some of the areas we discuss area:Andrew's views on how COVID-19 has affected business and how have businesses dealt with the uncertainty.National's policy to support small business.Financial literacy in business.Andrew's advice on dealing with change and decision making.What business owners can learn about marketing from MP’s.Advice for business owners over the next 12 months.
In the first of our three-episode election mini-series, we catch up with Minister Stuart Nash, Labour MP for Napier, Minster for Small Business, Revenue, and Fisheries. Due to the format this gave us an opportunity to talk in depth about a range of topics, which you don’t often hear through traditional interviews.Some of the areas we discuss area:Stuart’s views on how COVID-19 has affected business and how have businesses dealt with the uncertainty.The importance of digital transformation for business and the Government.Labour’s policy to support small business.Stuart’s advice on dealing with change and decision making. We talk through the decisions made by cabinet in relation to the wage subsidy as an example of this. What business owners can learn about marketing from MP’s.Advice for business owners over the next 12 months.
With the announcement by the Government of the new wage subsidy on Monday 17th August 2020, we thought it would be good to cover off all the details with Rachel Harris, HR Advisory at RightWay.We take a look at the qualification criteria and how this works alongside the existing wage subsidy. We \cover off the Leave Support Scheme, which is there to support businesses who have employees that need to take time off due to being infected with COVID19 or because they are a close contact.Rachel finally covers off some of the things you still need to remember when making changes in your business that could affect your staff. For all the details of the wage subsidy announcement check out - can contact Rachel Harris with any questions via email - 
We are all back in lockdown and back where we didn't want to me. We caught up with Anna Steele and Greg Hughes to look at the Five key areas of focus for business owners so they can feel in control.We discuss the followingCashflowCost ControlKnowing your Business LeaversKnow your customersCommunication.We reference a number of other episodes in this podcast we have done previously, so feel free to check them out. We discuss the Regional Business Partners funding and how this can help business. If you want to know more, feel free to contact us - 
Today we catch up with Casey Dalton our Business Advisory Specialist based in Wellington. Casey looks after a large range of hospitality businesses in Wellington and has been working alongside them through lockdown and the COVID 19 recovery.We discuss the foundations of any hospitality business, with a focus on food costs and labour costs. We then look at how you start to manage these and measure them in your business and where do you start?In this episode, Casey speaks about POS Boss and how this can help your business. Here is a link for more information -  
We are delighted to be joined by Craig Hudson, Managing Director of Xero NZ and Pacific Islands. Craig is responsible for promoting the small business economy in New Zealand and the Pacific Islands and Xero’s relationships with government, financial institutions, and enterprise. Craig joined Xero in the UK where he led the business into market in Europe, the Middle East and South Africa. Prior to joining Xero, Craig played professional rugby in New Zealand, France, England and Wales. We cover a range of topics with Craig but start with how Xero has dealt with lockdown, COVID 19 and how this has changed their business moving forward. We discuss their latest Small Business Insights, which shows the effect of COVID 19 and lockdown on Small Business New Zealand and how do we move forward. Finally, we discuss Wellbeing and Mental Health a subject Craig is very passionate about, we look at how Business Owners can look after themselves through these challenging times and their staff. There are several references within the Podcast, and links to these references are below. Xero Wellbeing Report and Assistance Program - Xero Small Business Insights - Xero App Marketplace Payment Options - Xero Short Term Cashflow Tool -
In today's episode, we catch up once again with Greg Hughes, Senior Business Partner here at RightWay based in Wellington. Our discussion today looks at what business owners are facing now that we are supposed to back to normal. Why are some thriving and what is causing people to struggle? We look at how businesses we deal with are adapting and why is knowing your customers so important. A theme we have discussed many times before on this podcast. We look ahead for any trends that business owners need to be aware of and discuss how business owners can make sure their business is prepared to navigate the potential economic storms that are ahead.
This episode is slightly different as we look at the lessons we can learn from the Christchurch Earthquakes. To look at this, we have Shelley Dickson Regional Business Manager for RightWay on the podcast. Shelley at the time of Christchurch Earthquakes worked from BNZ as a Small Business Banker in Lyttelton and post the earthquakes moved into mobile commercial banking role with the BNZ which actively went out to work with business owners in the Christchurch region. Within this episode, Shelley shares her personal story of the earthquakes, plus talks about what it was like working with business owners post the earthquakes. We discuss what got businesses through this terrible time and what can we learn and be applied to the CVID 19 pandemic. Shelley is extremely open about her experiences, and for people who were in the earthquakes and are listening to this episode, this may bring back some memories for you, so a word of warning.
In this conversation, we chat with Darren Linton, CEO of Yellow ( Darren has an extensive career in marketing and held many senior leadership roles abroad and in New Zealand. With Yellow's focus on helping SME's promote their business, he is a great person to chat to about how business owners should think about marketing at this time. Within the conversation we discuss Your customers and how their world may have changed How your product and service may need to change and how this flows into your business model Channels to market and how you promote your business Dealing with your staff during this uncertain time
Following the success of our first Cash is King episode, we have produced a follow-up. In this episode, we sit down with Isaac Gommers, Business Partner based in Auckland and Daniel Murphy, Business Partner based in Palmerston North to talk about cash flow forecasting. Over the next 12 months, having a plan around your cashflow is going to be crucial to make sure your business succeeds in coming out of the COVID 19 crisis. In this episode, we cover off the following points What is cash flow forecasting, and why is it important? How do you predict revenue in uncertain times? How does this help your decision-making process? We discuss the Small Business Cashflow Scheme available from the government and how customers can use this and how they shouldn't use it. The traps you could fall into when it comes to cashflow What do you do once you have a plan around your cashflow?
In today's episode, we discussed the 2020 Budget and what this means for New Zealand Business Owners. The budget is arguably the most significant in New Zealand history, and it gave us an idea on how the government sees us growing the economy, saving jobs and supporting business. Joining me on the episode today to discuss the budget is Greg Hughes, Senior Business Partner based in Wellington, Anna Steele, Associate Business Partner based in Rotorua and Ernie Chan, Associate Business Partner and Tax Specialist from Nelson. We cover off all the major announcements, go into some detail on what these mean for New Zealand Business Owners, look at what we feel might be missing and have a good discussion on the path forward for business owners. We also discuss the topic of business viability. Within the podcast, we refer to many articles and interviews since the budget, and we have included links to these below. Government announcement of the budget - Mike Hosking's interview with Grant Robinson, discussing a potential extension of the wage subsidy scheme - Details of the wage subsidy scheme extension -
In today's conversation, we catch up with Mike Stokes, CEO and Found of Indicator ( Indicator is Sales consultancy firm that helps companies and individuals to navigate the complexities of sales and sales leadership. Mike is ideally placed to talk to us today, as we face these challenging times and growing revenue is going to be crucial to business success. The two main themes of our conversation look at how sales will change moving forward and how do we grow revenue in a recession. This leads us to discuss the following topics. How important are sales and marketing people right now? How we should be selling at the moment? Ideal customer profiles The future of sales Technology in the sales and marketing space If you want to download The Mood of the Sales Leader survey we reference in the podcast click this link - To join The RightWay Business Hub Facebook Group - For more information about RightWay -
We catch up again with Rachel Harris, the HR Consultant at RightWay. ( Rachel has an extensive background working in HR across numerous industries, ranging from Dunedin City Council to Canterbury District Health Board. Rachel also brings a unique perspective as Rachel is a former business owner herself in the Hospitality sector. In the previous episode with Rachel, we talked about the wage subsidy. A month on we are hearing about new challenges business owners are facing when it comes to people. In today's conversation, we are going to discuss the following: What are common themes that business owners are facing with there people What are the key differences between Level 4 and 3 for business owners? When it comes to changing the way in which employees work, or how a workforce is structured, what are some key points for business owners to think about; Summary. Links discussed in the Podcast The previous episode with Rachel, discussing the wage subsidy - Click Here Link to the NZ Herald Article we discussed in relation to the wage subsidy - Click Here The RightWay Business Hub Facebook Group - Click Here For more information about RightWay - Click Here
In this episode, we chat with Rod Macdonald, Managing Director of Fint, which designs and optimises workflows to ensure business operations are effective. Fint works with businesses to recommend and implement the right SaaS technology systems to fit their requirements. Through the conversation, we cover off a number of topics Where to start with process improvement? Tools to help you look at bottlenecks in your processes How can process improvement improve your bottom line? How can process improvement help get more out of your staff? How can technology help? To find out more about Fint check out Rod is happy to have a chat with any listeners, with a free 20-minute call to discuss their business and processes You can contact Rod at For more information about RightWay check our Make sure you check out the RightWay Business Hub Facebook Group, where you can get up to date advice and support -
In this Podcast, we have a conversation with Anna Steele ( about how Business Owners can use the lockdown as an opportunity to review what they want out of their business and how they can design a business that works for them. Our conversation covers a lot but some themes are: What work has to be done and by who? What tasks and functions are important to you as a business owner? What do you enjoy? How can business structure help? The importance of vision and purpose. Tools on how you can start to discover what's important to you as a business owner
This episode Stuart Wilkinson, Regional Business Manager at RightWay is joined by Greg Hughes, Senior Business Partner, to talk about the announcements made by the government this week. We start by looking at the expanded Business Consultancy Support Package available to business owners and the tax changes which were announced on Tuesday. More detail can be found here - We discuss in detail what Alet Level 3 means for business owners and things to think about before opening the doors. Especially what hospitality owners need to consider before opening up for non-contact delivery options. We go through the Alert level table and the measures business owners must put in place before getting back to business - IRD website with more information on the tax changes - Regional Business Partners website -
in this episode, we catch up with Shelley Dickson ( to talk about how to work with your bank through COIVD 19. Shelley is the Regional Business Manager here at RIghtWay for the South Island, but before RightWay, she spent ten years at BNZ as a Commercial Banker. In today's conversation, we discuss how to work with our bank through this difficult time. We talk about a range of topics including What are the banks going through at the moment? What are banks looking for from business owners? What options are out there in the market in regards to lending How to approach your bank if you are concerned about not being able to fulfil repayments on an existing loan. To access the RightWay Business Hub Facebook Group which we refer to in the podcast click here
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Podcast Details

Created by
RightWay Ltd
Podcast Status
Mar 24th, 2020
Latest Episode
Mar 3rd, 2021
Release Period
Avg. Episode Length
32 minutes

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