This week, Gavin is joined by Sandy Brown, a mediation trainer, solicitor and speaker, to discuss the ways we can improve our mediation skills, and how to turn what can be an awkward situation, rife with conflict, into a mutually beneficial and friction-free outcome.

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 KEY TAKEAWAYS

• Part of the problems we're seeing in the heightened sensitivity situations where mediation is required, is a lack of tolerance. Make sure you are listening effectively.
• Listening to the best of our ability involves truly hearing what is said. This is better fortified by pausing to reflect on what you have heard, repeating their points back, and look to discover the root cause.
• Focus upon your state and decide if it is conducive to helping you reach the desired outcome for both parties. Is your current mood beneficial to reaching that goal?
• Be clear about what the solution is, and make sure that it remains clear and achievable. This solution should be behind every step of the conciliatory process.

BEST MOMENTS

'Mediation is the key'

'Are we acknowledging and giving people the space to say what they want to say, and hearing themselves saying it?'

'In a world of uncertainty, you need certainty'

'If you can calm your breathing, calm your state, you're more likely to be able to respond in an effective manner'

VALUABLE RESOURCES

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[email protected]    

Sandy Brown at Legal Mediation - https://www.legalmediation.co.uk

Sandy Brown Twitter - https://twitter.com/LMediation

ABOUT THE HOST

Gavin Preston

Gavin is an inspirational Speaker, Business Strategist, Business Growth Mentor, Trainer and

high-performance Coach.  He works with Business Owners and Entrepreneurs and has a strong track record in creating creative strategies to accelerate the growth of their business. He has helped hundreds of SME business owners and leaders improve their performance and that of their business and a comparable number of executives and employees in blue-chip corporates over the last 20 years.

Gavin's energetic, insightful and yet down to earth and practical talks, workshops and coaching is in demand with high growth business between £250,000 and £30 million revenue and with multi-national organisations at all levels from Board to frontline

Managers. He is an expert in Business Growth Strategies, Peak Performance

Mindset, Persuasion & Engagement, Marketing, Productivity, Leadership

Development, Team Development & Motivation, Leading Change, Stakeholder

Management, Personal Effectiveness and Behavioural Change.

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