Why don't companies build better training programs for their staff, and for their leaders?In this episode, Oliver and Jason talk about how training programs can help your sales team achieve success.One of the biggest things where compan

Why Sales Leaders Get Bogged Down In The Details?

Mar 24th, 2022 24m 40s

Why do sales leaders get bogged down in things that may or may not be helpful for their sales teams? When companies have too much data that nobody knows really where to start, you won't really know where to focus your time and energy. One o

Why Aren't Sales Teams Good at Recruiting?

Mar 17th, 2022 22m 29s

Why aren't sales teams good at recruiting? What are some of the big recruitment issues?One of the issues is that organizations try to hire people that are just like them, hoping that person knows what to do and will come pretty much ready to

Why do sales teams have so much turnover? (pt.2)

Mar 10th, 2022 23m 11s

Why do sales teams have so much turnover? Why causes your team to have low morale?If everybody else is churning around, morale sweeps through like wildfire. When you're looking at people burning out, it always has that negative atmosphere and

Why Do Sales Teams Have So Much Turnover? (pt 1)

Mar 3rd, 2022 22m 26s

Why do sales teams have so much turnover? How do you address this problem?Sales is predominantly thought to have a higher expected turnover because it's such a rough gig. In any company, there's always going to be some level of turnover, wher

Why Do Sales Leaders Fail?

Feb 24th, 2022 22m 11s

Why do sales leaders fail? Where do they struggle?When we talk about failing, we talk about not supporting their team, not doing their job effectively, or not having the capability to do so. When this happens, it will affect the business, a

Why don't companies do Leadership Training?

Feb 17th, 2022 20m 52s

Why do some call centers not do leadership training? What impact can it bring to the company?This episode will bring you to the leadership role, which is related to the previous episode's topic of why are employees these days harder to mana

Why are employees harder to manage?

Feb 10th, 2022 23m 1s

Why are employees today more difficult to manage? What are some of the contributing factors?The most amazing technology, leads, sales process could mean nothing if you don't have the operations side worked out. It's coming from somewhere in

Season 2 (intro) - We are back!

Feb 10th, 2022 8m 41s

Welcome back to Call Center Confidence with Cutter & Catt!This marks the beginning of a new season.We will continue to talk about all of the phases, and all of the parts that it takes to build a successful call center.Stay tuned, an

Finishing Out The Year Strong

Dec 10th, 2021 1h

Your team certainly wants to be paid at this point in the year, but do they still want to work as hard as they did before?You should be finishing the year with confidence and momentum moving into the next because it's far more difficult to

Overcoming Sales Management Challenges

Dec 3rd, 2021 1h

What are some of the challenges that sales managers face these days? Has it changed compared to the last 10 years?Many things have changed since the past - how businesses operate, the technology available, the complexity, and how consumers

What Sales Operations Leaders Need To Know - Part 2

Nov 26th, 2021 1h

How can you make your tech stack better and more efficient? Are your processes optimized for the full client journey?In this episode, Oliver and Jason continue to answer questions that are dedicated to sales operation leaders.This is pa

[Ep.26] What Do Sales Operations Leaders Need To Know?

Nov 19th, 2021 1h

Are your strategies as a sales operations leader in line with the company's goals? What part of the process do you think you might be too focused on yourself, yet to the disadvantage of the company?In this special episode, Oliver and Jason

What Is It Ideal To Outsource?

Nov 12th, 2021 1h

What type of businesses do you tend to see that are outsourced? Why is it critical to understand when is something appropriate to outsource and when it is not?Outsourcing is common among businesses wanting to expand. They want to increase t

What Value Does Outsourcing Give You?

Nov 5th, 2021 59m 41s

What is the value of outsourcing? What are the criteria or factors to consider when looking for a good deal?When it comes to outsourcing, there are three factors to consider: price, quality, and opportunity. One of the greatest things that

Winning Through Offshoring and Outsourcing

Nov 3rd, 2021 59m 37s

Why are more businesses opting to offshore or outsource than ever before? How can you improve your effectiveness in this way?People are shifting their companies, their businesses, into contact centers, and we can see its significant movemen

Are You Open To Change?

Oct 15th, 2021 56m 55s

How does being open to a changing environment, or organization help us? What are some of the things that cause us to fear change?In this episode, Oliver and Jason continue to talk about change and why is it important to adapt or accept.

Are You Helping Lead Change?

Oct 8th, 2021 59m 36s

Are you helping lead change? Is change a positive thing for you or otherwise?When we talk about change is it's not just universally to embrace it, but where you are open to it, and where you're not. Sometimes, we are afraid of change, yet i

How can HR be an ally to sales?

Oct 1st, 2021 59m 58s

How can HR be an ally to sales? Why do you get the impression that you're in trouble when you're called to HR?HR is like getting called into the principal's office. Whether you're going to them or they're coming to you. When somebody is cal

What's the difference between a leader and a manager?

Sep 28th, 2021 59m 37s

What are the key crucial differences between leaders and managers? How can you become more effective in leading your sales team?You must be able to set the vision if you are a leader. You must also be able to motivate your employees. You br

How well do you have your systems and processes documented?

Sep 24th, 2021 59m 15s

How effectively do you manage your systems and processes? How important is it to run a call center in a systematic way?Generally, people who are in sales – get promoted, and they're usually just good at that because they know sales. Scaling

Are you winning at Customer Retention?

Sep 21st, 2021 55m 9s

Are you succeeding in retaining customers? What role do salespeople have in terms of customer retention?People are enrolled, signed up, and paying, and then they may be dissatisfied. Perhaps your customers wish to leave your organization, o

Can you make QA a successful part of the Sales Operation?

Sep 17th, 2021 1h

Can you make quality assurance a successful element of the sales process? How do you set that up efficiently?You'll need a standard operating procedure (SOP), which is a set of instructions that spell out exactly what you're trying to accom

What can you do to build a roadmap for your reps to move up?

Sep 14th, 2021 57m 6s

What can you do to lay out a path for your reps to progress? How critical is it to assess your own and your team's improvement?There should be a well-thought-out strategy that outlines where reps might end up if they play their cards well.

How can you manage a manager that doesn't manage?

Sep 10th, 2021 1h

How do you manage managers who don't manage, or who can't manage, or who struggle to manage?The best performing team is the team with the best sales manager. Even if it's challenging to lead by example and get it right every time, you must