024 Ethics, Value, & Purpose with Albert Erisman

Released Monday, 2nd March 2020
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00:55 – Michael introduces today’s guest, Albert Erisman
03:23 – Al talks about why he started Ethix Magazine & The Theology of Work Project 
06:25 – Why purpose, meaning and focus outweigh the importance of profits 
09:21 – Al talks about his book, The ServiceMaster Story, and the Four Objectives
20:09 – The concept of ‘Shingles on the Roof’ 
22:42 – The importance of leaders understanding the value of service workers 
27:37 – Al explains that leaders aren’t perfect 
29:11 – The importance of training 
32:34 – Diversity of culture and religion 
35:44 – Al speaks to how his company dealt with exponential growth through acquisitions while honoring the four objectives 
38:08 – Michael thanks Al for joining the show and for the great work that he’s doing
40:15 – Where listeners can follow Al
41:04 – Where to find Michael’s Functional Team Scorecard 
“I think the whole idea of purpose, meaning and focus is the central idea and then profit is the means by which you do that.” (08:31)
“What happens to a company that has a focus on its employees, its purpose, and its meaning? And what happens when that shifts and becomes about profit?” (11:12)
“He wrote that, ‘ServiceMaster had cracked the code by the way the service industry is perceived because they alone were able to instill purpose, meaning and value into the work of a service worker. It changed the way they saw their work and, therefore, it changed the results for the customer.’” (25:07)
“If you build a system that will only works for perfect leaders, it will fail because there are no perfect leaders.” (28:15)
Michael’s LinkedIn
Michael’s Website
The Functional Team Scorecard
Al’s LinkedIn
Theology of Work Website
Ethix Website
Al’s Book – The ServiceMaster Story

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41m 49s

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