Introduction

• A quick word to thank you, the listeners, for the dozens of downloads of the first episode. I am super happy and excited. The feedback I received was great and I adapted already a few things.

Episode menu 

• Part 1 - Change topic : Let's define change in the context of organisations. At least my definition of "change management" 
• Part 2 - Winner or Looser : I discuss my view as a customer on a big fail / missed opportunity of ALD Automotive against Hertz that could be solved by implementing change to their actual CRM process. 
• Part 3 - Time for a change : I introduce the audience to a breathing technique that works for me: Cardiac Coherence and the 365 method 

Links

• More about defining change management: https://www.prosci.com/resources/articles/change-management-definition
• More on cardiac coherence: 
  • https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4179616/
  • https://www.scientificamerican.com/article/proper-breathing-brings-better-health/
  • https://www.amazon.com/Coh%C3%83%C2%A9rence-cardiaque-365-French-Edition/dp/2365490026 
  • Trois exercices de cohérence cardiaque par le Dr David O'Hare

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