When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it. 

Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or two about optimizing the customer experience, and increasing contact center agent productivity via knowledge management. Plus, he has a real soft spot for systems delivering on the promise of connected knowledge. 

Stin joins us today to talk about how you can make the best of your legacy systems through integrations, giving your call center operators the tools they need right when they need it. 

Links & Notes

• Connected Knowledge - RightAnswers (uplandsoftware.com)
• RightAnswers X - Knowledge Management Extension | Upland RightAnswers (uplandsoftware.com)
• What is Connected Knowledge | Upland RightAnswers (uplandsoftware.com)
• Find our Episodes at UplandSoftware.com
• Submit your Questions to Connected Knowledge

• (00:00) - Welcome to Connected Knowledge
• (00:24) - Introducing Stin Mattu
• (01:04) - What is Connected Knowledge?
• (02:15) - The Baggage Behind Connected Systems
• (07:50) - Lift & Shift versus Linking Systems
• (09:12) - On Integrations
• (13:15) - Knock-on KM Benefits
• (20:13) - RightAnswers