In this episode, Sean sits down with Ben Walker, CEO of Transcription Outsourcing (https://www.transcriptionoutsourcing.net/). They dive into why customer experience is so important in the transcription world. Ben dives deeper on what markets need transcriptions the most and how his business grew. They dive deeper in the customer experience starts with the employees. That is where great marketing happens. More About Ben. https://www.linkedin.com/in/benkwalker/