An ombuds helps individuals and groups to resolve conflicts and concerns.
Chuck explains how the term ombudsman comes originally from the Swedish and means “representative”. Today you may hear ombuds, ombudsman, or ombudsperson.
According to the International Ombudsman Association: “Ombudsmen work in all types of organizations, including government agencies, colleges and universities, corporations, hospitals and other medical facilities, and news organizations. There are different types of ombudsmen with different roles, functional responsibilities, and standards of practice including organizational ombudsman, classical ombudsman, and advocate ombudsman.”
The organizational ombuds may be the most frequently encountered. As Chuck notes, the organizational ombuds benefits individuals and organizations – with the principle of confidentiality serving an essential function.
You can learn more at the IOA website: https://www.ombudsassociation.org/
and reach Chuck at firstname.lastname@example.org
Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at email@example.com
! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com
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