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Rick Denton
CX PassportEpisodes
Rick Denton
CX Passport
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Episodes of CX Passport
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đ¤đď¸Let the mouse guide us in âThe one with the Disney Wisdomâ with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:58 Becoming aware of the importance of cus
đ¤đď¸Find customer centricity in âThe one with Customer Trustâ with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:52 Understanding Customer Centricity6:49 The Business
đ¤đď¸Recover your creativity! âThe one with LEGO Serious Playâ with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:47 Journalism as a path to customer exper
đ¤đď¸Letâs help our next CX #OpenToWork seeker in âThe one where sheâs feral about supportâ with Ashley Hayslett in CX Passport Episode 161đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:48 Early Experience in Customer Support4:14 The Jo
đ¤đď¸Up up and away! âThe one with the people heroesâ with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? Whatâs in the episode?...CHAPTERS0:00 Introduction3:05 Blending Marketing and Experience6:28 Defining Employ
âThe one with mental health and CXâ with Stephanie Coradin CEO & Founder DEMBO Inc in CX Passport Episode 159đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:35 Linking Mental Health and Leadership5:25 Mental Health and Customer Experienc
đ¤đď¸âThe one with where sheâs OG AIâ with Alyona Medelyan Co-Founder & CEO Thematic in CX Passport Episode 158đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:43 Alyona representing OG of AI5:46 Advancements in AI and Language Models8:16
đ¤đď¸ âThe one with outcomes not experiencesâ with Jermaine Edwards B2B Customer Growth Strategist in CX Passport Episode 157đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction3:18 CX skepticism in the Boardroom7:35 Which customers should a c
đ¤đď¸Letâs accelerate another #OpenToWork CX Job Seeker Emily Stubbs in âThe one with the customer service Grandma Golden Ruleâ in CX Passport Episode 156đ§Â CHAPTERS0:00 Introduction3:10 Why is CX important to Emily?5:03 Balancing Efficiency an
đ¤đď¸âThe one with the future of Customer Experienceâ with Bill Staikos SVP at Medallia in CX Passport Episode 155 Whatâs in the episode?...CHAPTERS0:00 Introduction6:00 The 4 Personas of a CX leader8:30 Future Thinking in Customer Experience11
đ¤đď¸Want REAL customer insight? âThe one with the eyes and ears of your brandâ Milagros Gonzales, Ambassador Marketing Manager | Gorgias in CX Passport Episode 154đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:52 Knowledge to Experienc
đ¤đď¸Customer Experience at LinkedIn âThe one with LinkedIn trust & confidenceâ with Sam Stern Senior Manager Customer Experience at LinkedIn in CX Passport Episode 153đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction4:04 Customer Experienc
đ¤đď¸Once a month CX Passport stops down and amplifies a CX job seeker. Letâs help build a network for Adam Haesler and his #OpenToWork in âThe one where we amplify the CX job seekerâ in CX Passport Episode 152đ§ Whatâs in the episode?...CHAPTE
đ¤đď¸From CX Reckoning to the CX Procenaissance âThe one with the CX Procenaissanceâ CX Passport tries a solo experience with the host in Episode 151đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:25 The year of CX Reckoning8:07 Procenai
đ¤đď¸The 150th episode! âThe one with the CX teenage yearsâ with Andrew Carothers CX Leader Cisco Systems in CX Passport Episode 150đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:02 What does successful digital CX look like?5:16 The rol
đ¤đď¸Get customers to climb the loyalty ladder âThe one with three customer loyalty tiersâ with Ali Cudby Co-Founder & CEO Alignmint Growth Strategies in CX Passport Episode 149đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:17 The Impor
đ¤đď¸âThe one with Content, Culture, and CXâ with Paul Banks, Founder & Chief of Different Thinking at Javelin Content Management in the first CX Passport of the year! Episode 148đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction3:32 Helping
đ¤As we close 2023, CX Passport takes a break with the annual tradition of âThe One with the 2023 First Class Holiday Special part 2âđ§ Episode 147Thank you to all of the great guests of 2023 and to all of the amazing listeners. Thank you for j
đ¤As we close 2023, CX Passport takes a break with the annual tradition of âThe One with the 2023 First Class Holiday Special part 1âđ§ Episode 146Thank you to all of the great guests of 2023 and to all of the amazing listeners. Thank you for j
đ¤đď¸Customer Service for one of the worldâs most visible brands âThe one with Spotify Customer Serviceâ with Rajiv Vellodi VP Global Customer Service Spotify in CX Passport Episode 145đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:29 W
đ¤đď¸âThe one with the human experienceâ with NYT Bestseller Joseph Michelli CEO The Michelli Experience in CX Passport Episode 144đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:09 Airbnb and Mercedesâ customer experience strategies8:14
đ¤đď¸Breaking rulesâŚcreating customer loyalty âThe one with the profitable rule breakerâ Zoe Kahn Manager of CX & Retention at Chomps in CX Passport Episode 143đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:40 CX & retention role at Cho
đ¤đď¸Only 2 Hours?! âThe one with the two hour design sprintâ with Teresa Cain Author Solving Problems in 2 Hours in CX Passport Episode 142đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction2:18 Why is 2 Hour Sprint necessary4:30 Overcoming
đ¤đď¸Buckle that seatbelt and get ready for departure⌠âThe one with Sun Country Airlines customer serviceâ with Jeremy Hyde Director Customer Support at Sun Country AirlinesâŚepisode 141đ§ Whatâs in the episode?...CHAPTERS0:00 Introduction3:39
đ¤đď¸Building local CX for a global company! âThe one with with global reach and local experienceâ with Sarah Baker Director, Global CX at KFC in CX Passport Episode 140đ§ Whatâs in the episode?...đ§CHAPTERS0:00 Introduction3:15 KFCâs global ex
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