🎤Get the truth about building a full VOC program in “The one with the swear jar for the word 'survey'”🎧 with Tanya Fowler, Head of Customer Experience for FCT in CX Passport Season 2 Episode 101. What’s in the show?...

🥇Tanya's first 5 minutes hold SO much VOC gold

😍She's got the role ALL of us in Customer Experience want

💡VOC isn't surveys. It's gaining customer insight!

🎯The value and the risk of customer calls

✈️Greece...the ultimate deposit in the travel memory bank

💗A learner's heart

👉Using VOC to build employee engagement

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

💭“I just feel like as soon as employees feel the value that they deliver to the customers day to day, the sky's the limit. Employees will take care of your customers each and every time.” - Tanya

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Episode resources:

LinkedIn: linkedin.com/in/tanya-fowler-ccxp-3b2144a