David Powers
CX RIOT RADIOEpisodes
Episodes of CX RIOT RADIO
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Focus. Mindset. Clarity. Action. These are the things that will catapult you to excellence. Create systems and checklists WITHOUT being too rigid, and execute with the end result in mind.Welcome to Season 3 of CX Riot Radio.Merch: https://c
Let's talk about disengaged employees, and employee experience as a whole, shall we? Get my books here: https://caffcx.blogspot.com/p/cx-riot-radio-books.html?sc=1734299613164#c2961070775492899015Buy my merch here: https://cx-riot-radio.pri
Sorry about my voice, I have a slight cold.But let's talk about leadership anyway, specifically call center leadership. The good, the bad, and the ugly. Enjoy!
Are we heading towards an abyss of shadow, decay, and void of our own creation? Are we striving to make life worse for people? Maybe.
The day after Thanksgiving is the busiest day for plumbing companies, and this year they NEED it. https://cx-riot-radio.printify.me/products
After life punches you in the face with a break up, a job loss, or even just a bad call with a jerk customer, will you use it to become better, or will you allow it to make you bitter and jaded? The choice is yours. But one choice is... better.
A lot of the time, QA is a boring binary mess that doesn't show the whole picture. AI QA Scoring that only goes off of transcripts is even worse. A call may check off all the boxes, but does that make it a good call?No.Buy my stuff.Merch
What one person can do, any person can do. You just need to plan, practice, and take action. So, track, test, act. And rinse and repeat. 💥Intro Song: "Sacred Worlds" by Blind Guardian (used without permission)Hat: Relentless Betrayal: Burn
Balancing Empathy and Efficiency is the name of the game.LinkTree: https://linktr.ee/caffcxMerch Store: https://cx-riot-radio.printify.me/products/1
Welcome to a Very Special After School Episode of CX Riot Radio, where we discuss why and how leads have changed in the last year.Gone are the plethora, the over-abundance, the torrent is drying up, and my friends, we have to go hunting again.
All 5 Videos from this years CSW... now in AUDIO FORM. Yessah.LinkTree: https://linktr.ee/caffcxOTTER: https://a.co/d/21ngqwOMy Ko-fi Page (Sadly Neglected): https://ko-fi.com/caffeinatedcx This might be the longest episode yet, technically
Save costs without sacrificing your CX, your revenue, or your reputation with these tips. Please Note: ONLY if you have to.
Flexibility makes business sense.Not putting all of your eggs in one basket is an incredibly realistic and necessary tactic.Yeah, cool, you want all of your people in one office. Squeezed together like sardines, all breathing the same air, a
Part 3 of the Botification of the Human Customer Service Agent Series. Yeah.Buy my books and stuff.
In nearly every study and survey, consumers are saying they still want to talk to human beings for customer support. This gets even more true with older customers.So why are so many companies ignoring their customers' wishes and implementing A
Are you turning your human agents into chatbots?Why?Part One of The Botification of Human Agents, from way back in 2021.
Are you a victim of outdated tech and outdated policies?Do your employees have to toggle multiple screens to assist ONE customer?Are you afraid of Automation?Well, you've come to the right episode. Let's bring you into the present... or may
Here is the whole book. Read by me.You can buy the book here: https://www.amazon.com/Steel-Soul-Journey-Customer-Centric-Enlightenment/dp/B0CGTT8FT3/ref=monarch_sidesheet_imageEnjoy!https://linktr.ee/caffcx
Well met seekers of wisdom and warriors of the business realm! On this episode of CX Riot Radio we dive deep into the art of execution and time management, drawing powerful parallels between the epic quests of MMORPGs like World of Warcraft and
On this episode of CXRR (CX Riot Radio) we talk about how to make your trainings, your coachings, and your knowledge base more fun, more engaging, and more interactive.Because why wouldn't you want that?Buy my books.https://linktr.ee/caffcx
Did you know that right off the bat, without even adding anything else to the day, your contact center agents are facing a nearly 10% DROP in productivity? It's true!Tab dancing, switching systems, and loading programs takes up to 10% of produ
We go through CMP Research's 2024-2025 Customer Contact and CX Functions Benchmark Report thing that conveniently landed in my inbox this morning, granting me content, and contentment. Thanks CMP! (CMP stands for Customer Management Practice.
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