CXNext is a podcast dedicated to unlocking your full CX potential and rethinking how we engage customers. If you’re a leader in the industry looking to gain expert insight and catalyze action, this is the podcast for you. By fostering a growing community built around CX excellence, our goal is to redefine the future of engagement together. Episodes will feature topics like: customer experience (CX), employee engagement, omni-channel engagement, AI self service, agent productivity and more.