How can your school benefit from the experience of a world-leading Hotelier? Find out as Matt dives deep into Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze to uncover top leadership principles!

1 - Get inside your customer's head, know what they want then exceed the meeting of those needs
2 - Complaints are opportunities
3 - Seek growth over perfection

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