Geoff discovers Guy’s fascination and revelations on the careful balance of utility, durability, aesthetics, and business drivers behind your everyday bag design. This is [likely] the last exploration episode of single-topic products/services b

The International Arrivals and Departures Experience - Forms, Forms, Forms

Dec 5th, 2022 38m 56s

Geoff and Guy both acknowledge and lament the challenges in getting airlines and international travel "back to the way it was", particularly in regard to all the extra security and forms being required to arrive or depart a country. However, le

The Auto Parts Store Experience - Complete with road noise

Sep 11th, 2022 20m 41s

Geoff and Guy are finally back and recording together in person for the first time... from a phone... in a car. If you like your podcasts to really put you in the context of the moment, this episode is for you - road noise and all. Highlights i

The Family Travel Experience - By land, air, and sea

Mar 29th, 2022 47m 27s

The local designer series continues with Lulu Pachuau giving a mother's perspective of the pros and cons of three different methods of family travel along with the little tweaks and wins that could really make for a more pleasant experience.Hig

The Web Browser Experience - Surfing without an Edge

Feb 21st, 2022 43m 34s

Geoff and Guy return to talk about web browsers without even once saying "surfing the web" (so of course it had to be squeezed into the episode title). From checking emails to watching videos and purchasing products, we use these ubiquitous too

The Utensils Experience with Janice Chan - A fork for every occassion

Jan 25th, 2022 46m 55s

Kicking off our new Local Designer series, Janice Chan joins Geoff to explore the most niche topic: utensils. But, if there's ever a topic worth finding design and business opportunities in, it's noticing the individual usefulness of the countl

The Shopping Mall Experience - Lost by design

Dec 20th, 2021 50m 26s

Guy is back with Geoff to explore the design villainy behind shopping mall layouts and the bombardment of product eye candy that serves to make us lose track of our original goals and spend, spend, spend! Listen in to better recognise what nefa

The Hotel Experience with Kim Goodwin - Uncomfortably resting

Nov 17th, 2021 40m 46s

Kim Goodwin joins Geoff to explore Hotel UX beyond the websites and into the design of rooms, amenities, check-in and out experiences, life hacks, and more. Highlights include:💡 Why are interruptions, discrimination, and creepiness key experie

The Next Gen Product Experience - Let me upgrade you

Aug 3rd, 2021 46m 35s

Geoff and Guy team up together again to verbally trade barbs and laugh way too much whilst discussing the act and factors behind upgrading our physical and digital products. They just don't make 'em like they used to anymore.Highlights include:

The Children's Product Experience with Doug Collins - Sustainable toys

Jul 8th, 2021 47m 20s

Doug Collins joins Geoff to talk about the careful balance between designing for customers versus users, but in this case, the customers being parents and users being their children. Listen in to how we can "keep the good moving forward."Highli

The Cables and Wiring Experience - Recharged

May 29th, 2021 50m 47s

Geoff and Guy 'plug back in' to talk about how so many of us ended up with an e-waste drawer-full of cables. We also struggle to get through this episode without incorrectly describing USB formats in just about every way possible... which just

The Postal Service Experience with Kate Rutter - You've got mail

Mar 22nd, 2021 1h 2m

Kate Rutter joins Geoff to tackle (i.e. mutually complain about) the most complex everyday experience covered on this show thus far: The Postal Service. Listen in to this extra special episode where we, in Kate's fitting words, continue to "bri

The Digital and Physical Button Experience - Much ado about buttons

Jan 23rd, 2021 42m 31s

Geoff and Guy find that there's technology and communication standards for most parts inside our devices, but why isn't there a standard for all of the digital or physical buttons we use? Whilst skeuomorphic digital toggles might work the same,

The Grocery Store Experience - Where's the honey?

Dec 28th, 2020 41m 27s

Geoff and Guy explore the mind (and wallet) controlling design decisions that influenced supermarket layouts, why online grocery shopping might be worth trying out, and the absolute pain in trying to find specific products - seriously, which ai

When usability falls off a cliff - Introductions

Dec 9th, 2020 30m 19s

Geoff and Guy discuss their inspiration for this podcast, how their career paths influnced this mutual curiosity for observational design, and real life examples of what happens "when usability falls off a cliff".Originally recorded on 30 Nov 2

The Bar Experience (Pilot) - Pour us another round

Dec 2nd, 2020 40m 8s

In this pilot episode, an overly-excited Geoff Wilson is joined by the eloquent Guy Thompson as they dive into dive bars to explore what design considerations influence both the bar patron and bartender experiences.This podcast concept is the b

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