When COVID hit, most organizations had no choice but to move to remote work. Interestingly enough, the transition was quicker and smoother than many had ever thought.Working remote has its challenges, whether they are human, cultural or technol

Beyond engagement: focusing on the whole person experience.

Dec 1st, 2020 47m 31s

In today’s altered landscape of COVID and social unrest, the shift in how and where we work has created a critical need to redesign the employee experience. With boundaries between life and work removed, and with persistent health and safety co

Having productive internal communications on topics that matter.

Nov 18th, 2020 44m 2s

2020 has been an emotional roller coaster for many of us. COVID has impacted many lives, from job losses to financial challenges, from remote work to isolation, from social injustice to wanting from equality and respect, and not mentioned the e

Leading with intention, making people visible.

Sep 8th, 2020 54m 15s

My eX Podcast guest this month is the ultimate culture engineer, modern elder and no BS Tom Frank. Tom has helped launch a multitude of business in the hospitality and tech sectors, with a focus on building an amazing culture as the foundation

Give permission to your people to feel a certain way, and that’s OK.

Jul 7th, 2020 48m 17s

Pre COVID-19, many organizations had internal discussions around flexible schedules, remote work, less micro-managing but rather empowering and trusting people to manage their own time and contribution to the collective output. Most organizatio

Designing the Employee eXperience in a post COVID-19 world.

May 26th, 2020 39m 59s

The COVID-19 crisis has been an unprecedented disruption in our professional and personal lives all at once, affecting billions of people across the globe. It forced business leaders to react, adapt, make drastic decisions (usually people-versu

Let’s take this opportunity to reset the rules of leadership.

Apr 6th, 2020 54m 46s

This episode is very special to me as it marks a major milestone for the eX Podcast: the 100th episode. It’s been an incredible journey, full of amazing encounters and so many insightful conversations. I hope you feel the same.For this special

Doing good for your people while running a profitable business.

Feb 4th, 2020 44m 35s

There is a small, but growing movement of employers in today's business landscape who have fully embraced the philosophy that taking great care of their people (i.e. employees) provides a direct benefit to all of their stakeholders, including b

Doing great work and being a great place to work are linked.

Jan 7th, 2020 45m 32s

Culture is like a DJ’s mixing desk. It’s a series of themes, behaviors, and ways to do things that make up the tone and vibe of an organization. Often a good way to get a quick measure on a company is to ask the question ‘how does this place fe

Be quick to recognize, slow to criticize.

Dec 10th, 2019 47m 28s

Think about it… 80% of employees’ days are spent working in teams. And yet the teams most people find themselves in are nowhere near as effective as they could be. 86% of employees and executives cite lack of collaboration or ineffective commun

A dive into Expedia’s Employee eXperience.

Nov 18th, 2019 33m 28s

The Employee eXperience is the employee’s perception of everything that happens when he or she interacts with your company, from recruiting to onboarding, to career path development and offboarding. The Employee eXperience should be designed ar

How to sustain your culture in times of change.

Nov 4th, 2019 41m 7s

Change happens whether you like it or not. It’s up to each one of us to decide what we want to do with change.As a CEO or HR leader, it’s your responsibility to lead change, but also to create an environment and a company culture that support c

Why career pathing matters to your employees

Oct 14th, 2019 44m 29s

Employee engagement – despite all the talking, the literature and a growing a billion-dollar industry – continues to be a challenge for most HR teams. Employee development and career pathing are critical elements in attracting and retaining tal

Why building a culture of learning is important.

Sep 30th, 2019 44m 55s

Our Mom and Pop’s generation was attracted by the type of companies that offers a strong sense of job security and good benefits. That was pretty much it.Job security is gone. Employees benefits such as 401K, health insurance, PTO are commoditi

How to create an extraordinary Employee Experience.

Sep 16th, 2019 44m 49s

Creating a positive, meaningful and impactful Employee Experience starts with an outside-in perspective, i.e. focusing on how employee perceive their own experience rather than how the organization perceives the experience of their employees. A

Building the employee experience in a rapid-growth company.

Sep 2nd, 2019 40m 45s

When a company grows big at a very fast pace, change is both constant and exciting. During periods of rapid growth, companies often revel in the glory of increased revenue, high performing teams, a sense of pride and belonging that comes with a

Inspiring lifetime loyalty from employees.

Aug 19th, 2019 49m 7s

“Many companies operate from the point of view that employers deserve the loyalty of their employees simply because the companies pay those employees.”Modern workers are less likely than ever before to remain at a single company for long peri

A dive into Microsoft’s Employee Experience.

Aug 5th, 2019 49m 39s

Over the past few years Microsoft has gone through a culture journey, exploring what change was needed to remain competitive with the likes of Apple and Google. The focus on understanding their employees’ behaviors, pain points, and motivation

Leading change in the intersection of Customer Experience, Employee Experience, and Organizational Development.

Jul 22nd, 2019 56m 14s

The digital transformation of the last decade has forced companies to embrace new mindsets and engage in new business models to respond to drastic changes in customer behaviors and stay relevant in the market place. Successful companies put the

How to build a ‘Remote First’ culture to grow your business.

May 13th, 2019 41m 21s

When employees work remotely, it can be hard for them to experience the culture, feel connected to one another, be engaged and aligned with the company’s vision and objectives. Creating a thriving work culture for your remote team is actually n

Employee & Customer Experience – Connected & Activated.

Apr 29th, 2019 43m 20s

We live in the experience age where the lines are blurred between our consumer and our employee experiences. We demand more of the workplace experience because we’re used to seamless digital experiences, great customer service as consumers. Org

Bring Your Human To Work.

Apr 15th, 2019 33m 43s

There’s been a lot of talk about making the workplace more human, more empathizing with employees’ needs, behaviors, aspirations. With the age of digitalization, where technology is so engrained in our personal and professionals lines, where li

Cisco Executive Finds an Unlikely Adversary in Middle Management to Drive Innovation.

Apr 8th, 2019 41m 30s

Almost all companies talk about innovation, but regretfully most of them have no idea what it really entails. Innovation is not about inventing new technologies and developing disruptive products – it is about people. Innovation is a mindset; a

Breaking the rules of leadership.

Apr 1st, 2019 48m 2s

In any organization, being a leader has nothing to do with a job title. Being a leader means being able to motivate and inspire people to do more than what their job description suggests them to do. You hear a lot of “leaders” complaining about

The Talent Acquisition function is becoming a Marketing function.

Mar 25th, 2019 45m 17s

The recruiting process doesn’t have to suck, neither for the candidate or for the recruiter.Yet, for many organizations, the candidate’s experience is filled with poor user experience, lack of communication and transparency on where they stand,