Thomas Wilson is a UX design thought leader, service designer and industry veteran currently focusing on CX/UX/EX and AI strategies.

In this session we delve into a few hot topics: service design and its stark differences across the UK and the US, how future digital services can be shaped with AI, why absolutely everyone needs a portfolio and what makes for good and bad design leadership.

We also discuss the recent theme of 'founder mode' and how it's masking more pertinent issues of innovators vs adaptors in tech.

This episode offers valuable perspectives for design professionals and enthusiasts on staying ahead in the rapidly evolving field of experience design.

Don't forget to share this episode with your friends and colleagues—it's a conversation worth spreading!