Learn about the state of customer experience in 2021, the answers to all of your baking questions, and what we love – and can’t stand – about hiring contractors.

Bite-Sized Delight From the Episode:
• Catch Up with Your Customers - most customers are using multiple messaging platforms, but most brands are lagging behind, creating a negative customer experience.
• Help is a Phone Call Away - King Arthur Baking Company’s customer hotline can help with all your baking needs - even if you’re NOT using their flour in the recipe.
• Measure Twice, Cut Once - Building contractors offer a host of behaviors to model - or avoid - when it comes to creating remarkable customer experiences.

Are You Looking for Things We Referenced?
• The Definitive Guide to CX 2021 - by Conversocial
• Bakers Hotline - King Arthur Baking Company
• Solvvy - The Next-Gen Chatbot

Find a full transcript of the show at:
http://ExperienceThisShow.com. See you next week!