Learn about the best employee experiences in the country, where customer experience should live in a company, and why one airline is really mad at a third-party flight aggregator.

Bite-Sized Delight From the Episode:

• Great Employees Deliver Great Customer Experiences - As Newsweek’s “Most Loved Workplaces 2021” list shows, happy employees lead to happy customers.

• CX Is Important, But Where Should it “Live” - Dan and Joey agree that CX needs a prominent place in organizational hierarchy - but should it be lead by the Chief Marketing Officer or the Chief Experience Officer?

• Forcing Customer Loyalty - Southwest Airlines’ legal action against Skiplagged claims to preserve customer benefits - but does it?

Are You Looking for Things We Referenced?

• America’s Most Loved Workplaces 2021 - by Newsweek

• Southwest Wants to Force Customer Loyalty

Learn more about the Experience This Show and the hosts:

Joey Coleman

Dan Gingiss