In this episode, David and Deputy Chief Frank Viscuso discuss the various challenges leaders face in dealing with their team, and becoming a role model in the fire service and the community.

Defining the 3 Us: Unaware, Unable, Unwilling and a guide to dealing with them.
Social media etiquette and how it reflects on you and your team.
What is the biggest challenge that leaders face? Credibility.
How do you deal with conflict?
The importance of recognition and reward.