Welcome to Part 3 of our series on defining the member experience for gyms. Joining our podcast is Chelsea Perkins, Executive Office Manager, and Director of Administration at Club Fitness. In this podcast you'll hear about back office processe

Defining Member Experience Part 2: Mark de Gorter of Workout Anytime

Feb 12th, 2020 31m 7s

Join Kelly Card, Chief Engagement Officer of ABC Financial with Mark de Gorter, Chief Operating Officer of Workout Anytime as they continue part two of our series on creating a better member experience. Listen in as Mark shares what is working

Defining Member Experience Part 1: Adam Zeitsiff of Gold’s Gym

Jan 15th, 2020 29m 3s

We’re kicking off a three-part series on defining member experience with Adam Zeitsiff, President and CEO of Gold’s Gym. Adam joins Kelly to discuss how to take a personalized approach to creating a unique member experience which resonates with

Josh Unfried - End to End Frictionless Buying

Dec 18th, 2019 28m 43s

Josh Unfried, CEO of Windfarm Marketing, joins the podcast and brings relatable, actionable marketing insights from a successful career in consumer engagement both inside and outside the fitness industry. Learn how to market based on the custom

Dan Collins - Getting Back to Basics

Nov 14th, 2019 24m 54s

Dan Collins is the Chief Operating Officer at Charter Fitness, a results-focused club brand with locations in and around Chicagoland. Join Kelly and Dan as they dive into Dan’s experience in Charter Fitness and the service industry. Learn what

Eddie Tock — A Focus on Learning

Oct 3rd, 2019 44m 42s

Eddie Tock is the CEO of REX Roundtables for Executives, a global organization focused on bringing together top level executives and leaders to share ideas and experiences to help move their businesses forward. He runs 12 different REX Roundtab

Joel Tallman and Jeff Carlson — The 4Rs of Success

Aug 20th, 2019 35m 15s

Joel Tallman is the President and CEO of MUV Brands LLC, and Jeff Carlson is the Managing Partner of MUV Fitness, Washington and Oregon. From three letters on a sticky-note to a multi-directional franchise that is growing by leaps and bounds, M

Sunil Saha — Gamification and Rewards in the Health and Wellness Space

Aug 7th, 2019 28m 31s

Sunil Saha is the Co-Founder and CEO of Perkville, the leading gamification and rewards platform for the health and wellness industry. After completing his undergraduate studies in Human Biology, Sunil went on to work with companies such as Yah

Chuck Runyon — Empathy and Purpose in the Fastest Growing Gym Brand

Jul 23rd, 2019 31m 23s

Chuck Runyon is the CEO of Self Esteem Brands, LLC, and Anytime Fitness, the world’s fastest growing gym brand. Since its founding in 2002 in a small town in Minnesota, Anytime Fitness has grown to over 4,500 locations serving 4 million members

Adam Stokar — Automation and AI in the Fitness Industry

Jul 9th, 2019 33m 8s

Adam Stokar is the Founder and President of Club OS. Growing up, Adam enjoyed video games and sports, and as he got older, he realized that his interests had a common theme — the more practice you put in, the better you got. He pursued software

Colin Milner — Supporting the Active Aging Community

Jun 26th, 2019 47m 5s

Colin Milner is the CEO of the International Council of Active Aging, and a leading authority on health and wellbeing for adults 49 years old and above. He has been recognized by the World Economic Forum as one of the most innovative and influe

Chris Rondeau — Bringing Fitness to Millions

Jun 12th, 2019 28m 35s

Chris Rondeau is the CEO of Planet Fitness. As one of the most inspirational entrepreneurs and one of the most successful operators in the history of the fitness industry, he shares more about how he helped to pioneer the low-cost gym model by

John Ford — A Digital Strength Training Routine for Beginners

May 28th, 2019 33m 16s

John Ford is the CEO of eGym North America and was prior the CEO for Netpulse. eGym takes a modern approach to fitness by incorporating technology that can track and present compelling data to its users. By understanding the data and how each p

Dave Dos Santos — Creating the Best Fitness Experience

May 14th, 2019 32m 35s

Dave Dos Santos is the CEO of Best Fitness and BFitt60, and is commonly known as the specialist in the fitness experience. He started off as a personal trainer at Gold's Gym back in 2001, before starting his own big box fitness center focused o

Frank Nash – Advice from the Social Media Guru of Fitness

May 1st, 2019 31m 12s

Frank Nash is the owner of Stronger Personal Training and co-Founder of the Secret Trainer Society. He is an international speaker, consults and works with gyms all over the globe, and is also a best-selling author. He always brings a fresh and

Thomas Plummer – The Business of Fitness Guru

Apr 17th, 2019 54m 10s

Thomas Plummer is the Founder of the National Fitness Business Alliance, an industry thought leader, author of ten books, speaker and ultimate fitness business guru. He has been in the industry for over 40 years, and shares his wealth of inform

Rick Mayo – A Focus on Personal Training

Apr 3rd, 2019 35m 15s

Rick Mayo is the Founder of Alloy Personal Training Systems, which was started in 1992, and was the first ever fitness center dedicated to personal training in his area. He is one of the greatest presenters and tactile deliverers of personal tr

JJ Creegan – A Holistic Approach to Health and Wellness

Apr 3rd, 2019 31m 18s

JJ Creegan is the Chief Operating Officer of YouFit, and was recently named as one of the IHRSA 2019 Rising Stars. He is one of the most innovative purpose-to-profit thinkers in the fitness industry, someone who has mastered scaling operations,

Tom Wingert – Disrupting Marketing in the Fitness Industry

Mar 20th, 2019 44m 30s

Tom Wingert is the Vice President of Marketing at City Fitness in Philadelphia. He is a relative newcomer by fitness industry standards, but has created a tremendous amount of disruption in the past 4 years. He has helped grow City Fitness from

Paul Schaller – Insights from the CEO of ABC Financial Services

Mar 13th, 2019 26m 23s

Paul Schaller is the CEO of ABC Financial Services, which he has been a part of for the past 27 years. He is one of the greatest visionaries and connectors in the industry who helped pioneer health club payment processing and club management so

Mike Alpert – Purpose-Driven Enterprise at The Claremont Club

Mar 6th, 2019 33m 55s

Mike Alpert has been the President and CEO of The Claremont Club since 1997. In his time at the club, he has built an amazing culture and community of caring for and nurturing others, and he is and a man who truly champions the the notion of p

Jeff Skeen – Integrating the Medical and Fitness Industries

Feb 27th, 2019 30m 56s

Jeff Skeen is the CEO Reshape MD, Reshape Labs and Results Redefined. He is a longtime fitness industry innovator and visionary. Jeff has many years of experience running health and fitness chains, including Gold’s Gym International and Fitness

Bryan O’Rourke – Understanding the Fitness Consumer of Tomorrow

Feb 15th, 2019 36m 18s

Bryan O'Rourke is the President of the Fitness Industry Technology Council, fitness industry thought leader, keynote presenter, investor, and club owner. He has a talent for anticipating trends in the industry technology space, and joins Kelly

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