Episode from the podcastFNO: InsureTech

CSAA Insurance Group Claims Homeowners Operations Process Manager, Dr. Theresa Young

Released Friday, 19th March 2021
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On this episode of FNO: InsureTech we talk with Dr. Theresa Young, Claims Homeowners Operations Process Manager at CSAA Insurance Group, a AAA Insurer (CSAA).
As a former guest on our podcast, featured on our Bonus Episode featuring the Elevate 2020 Conference, Dr. Theresa Young returns to the podcast for her first formal episode! As a leader in her organization, Theresa has a very unique and opportunistic perspective on claims, which has allowed her to innovate and evolve the claims process at CSAA.
Join Theresa, Rob, and Lee as they discuss: being progressive in homeowners claims, the continual process of innovating claims processes, the pursuit of straight-through processing; “artisans” and approaching claims as an art; and more.

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Moderator Stats

ID
86734430
Episode Number
119
Visibility
visible
Podcast ID
750070

Episode Details

Length
46m 41s
Explicit
No
Season
1
Episode
119
Episode Type
Full

Episode Tags

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