Last week, in a landmark case, Australia’s Fair Work Commission ruled that Deliveroo rider Diego Franco was an employee – not a contractor. The case could have ramifications for the wider gig economy, where the use of contractors has led to widespread job insecurity, and workers are subjected to dangerous conditions. Reporter Naaman Zhou explains how the case unfolded and how, in the face of increasing pressure to give workers better rights, some companies are changing the way they operate