Jane Miller, Chief Operating Officer at Gallup, and Austin Suellentrop, CliftonStrengths Portfolio Manager at Gallup, addressed your concerns of the past two months as Gallup Strengths Center has migrated to Gallup Access on a recent Called to Coach Community Update. Jane and Austin spoke of Gallup's commitment to coaches and the steps Gallup is taking to listen to you; to learn from the challenges faced to date; and to improve Gallup Access accordingly -- including significantly lowering call wait times. Austin also addressed some improvements that have been made to Gallup Access over the past weeks and the December movement of digital kits into Access. He shared how Gallup will be improving the coaches' feedback process and previewed the January Learning Series and changes that will be coming in 2020 -- and the role coaches' feedback is playing in those changes.

Everybody needs a coach. By becoming a Gallup-Certified Strengths Coach, you can empower others to succeed. We are teaching and training people all over the world to answer this call. You too can become a coach and learn how to use a strengths-based approach to improve employee engagement and performance and transform your workplace culture. To learn more or discover information about becoming a Gallup-Certified Strengths Coach, visit Gallup Access: http://on.gallup.com/1i5OXhq.

Gallup's Called to Coach is a live webcast that targets current and prospective coaches to interact with Gallup experts and independent strengths coaches who have found success in strengths-based development.