Martin Teasdale
Get Out of Wrap - Contact Centre Chat
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Martin Teasdale
Get Out of Wrap - Contact Centre ChatEpisodes
Martin Teasdale
Get Out of Wrap - Contact Centre Chat
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Episodes of Get Out of Wrap
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Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.--- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message
Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal d
David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book. --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message
Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals. We then chat about DDC Discusses.These insightful and
Meet Andy Roberts CEO of Sabio. Sabio are known to most people in the industry as innovators and great supporters of both people and the industry as a whole. This is a unique opportunity to hear about Andy's own journey and about the exciting
As well as being a lovely human being Chris is an expert in quality in the contact centre world and joins me on this latest episode to talk about the launch of a new service & all things quality & shares his career story in a really entertainin
Steven Miller has spent his career in contact centres - starting on the phones and then moving into planning. A subject matter expert Steven is a multiple award winner and shares his story and tips in this episode.--- Send in a voice messag
Sir John Kirwan or JK is a rugby & All Black rugby legend who played 63 tests & scored 35 tries, he was in the team who won the first ever rugby world cup and has been honoured for his services to mental health in New Zealand & across the world
Join me chatting to Jackie about the UK National Contact Centre Awards - the deadline for nominations is approaching so this episode will give you everything you need to know.--- Send in a voice message: https://podcasters.spotify.com/pod/s
Jo Bonser is an expert on people based leadership, coaching and creating the right environment for your teams to thrive a great way to start the podcast in 2024 --- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of
Everyday in the Team Leader Community I do a Live Stream where we chat about all things leadership in contact centres. Today Pete & Barry shared so many great things about how candour can help you lead better I wanted to share it wider than jus
Join me as one of the media partners at this years European Contact Centre & Customer Service Awards night in London.Hear from many guests recount the buzz and atmosphere of the night and share their reflections on 2023 and thoughts about the
A firm favourite of the show and the industry Helen Beaumont Manahan of BPA Quality is back ! In this episode Helen talks about Vulnerability and why this training has been the most requested for BPA this year. Helen shares tips and best practi
Chat with me and Charlotte, Malcolm, Megan, Jo and Matt from DDC Outsourcing Solutions - this is real contact centres and is heart warming.--- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message
the Call & Contact Centre Expo is on the 29th and 30th of November in London at the Excel. I am speaking there and have a stand so come along and say hello. In this episode I have a look through day 1 and identify some of the sessions that have
Julie Mordue & Sarah Hunt of Greenbean are both well known in our industry and couldn't sit back and watch and do nothing as they saw the challenges of recruiting talent and retaining it in our industry so they devised and have launched a new m
#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders created by experts in pyschology and AI at Sabio.What is it, how does it work and how does it benefit our industries Agents and Team Leaders - find out in this epi
Elle Neal is one of the 100 nominees for Top Women in Tech, is a STEM Ambassador, visits schools and runs AI Clubs for schoolchildren, is a mental health ambassador and is an SME on how AI can deliver true gains and insights for companies in th
Suzanne is an award winning Team Leader - winning at the NECCA's and the UK National Contact Centre Awards. Humble, professional, warm, funny and caring Suzanne shares her story and tips on team leadership. Suzanne also talks with great pride a
Had a great chat with Jade with lots of laughs and insight from one of the Directors at DDC. We also spoke about perceptions , account management and sales - loved chatting to Jade --- Send in a voice message: https://podcasters.spotify.com
Ben Booth of Max Contact talks about his journey and what innovation means to him.--- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message
Michael is co-owner of Memo Group, a leading Belgian-based contact centre & is a European Contact Centre & Technology specialist. In this episode we chat about technology in contact centres and a recent Twilio Flex project implementation that
I got him after first speaking about this some 4 years ago - Ray Biggs is COO at Ventrica and is very well known in our industry and for all the right reasons ! Get set for a great episode from Ray.--- Send in a voice message: https://podca
It's hard to share in a few words my admiration for Daisy - she is a subject matter expert , a true professional of our industry and most importantly a lovely human. We chat start ups, coaching, management, quality, making that leap, imposter s
To officially launch Ascensos adding their Team Managers to the Team Leader Community I travelled to the Motherwell site of Ascensos in Scotland for two days and during the trip got to speak to John Devlin - CoFounder & CEO and also Caitlin McW
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