Martin Teasdale
Get Out of Wrap - Contact Centre Chat
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Martin Teasdale
Get Out of Wrap - Contact Centre ChatEpisodes
Martin Teasdale
Get Out of Wrap - Contact Centre Chat
Good podcast? Give it some love!
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Episodes of Get Out of Wrap
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What is your Linkedin 'ick' ?What is the one thing you think will change our industry for the better in 2025 ? This years industry events.What is the mix of inbound traffic in our industry and what is the expected change ? We cover all of t
🚀 Kickstarting 2025 with an inspiring story you won’t want to miss!In this episode I sit down with Marco Jetmir Ndrcaj of SSCL.A remarkable leader with a journey that embodies resilience, passion, and purpose. Try not to let the fact that M
Short review of 2024 and look forward to 2025.Thank you for another year with me and this podcast - your support means a lot.Happy new year from me xMart
🚀 From Contact Centres to Supply Chains: Embracing Change with Dan Cohen! 🚀Ever wondered what it takes to leap from leading a contact centre to managing a global supply chain? In this episode of Get Out of Wrap, Martin speaks with Dan Cohen,
Steve Morrell of Contact babel has been conducting research in our industry for 23 years.This week he came on get Out of Wrap TV to share some key area's we as contact centre professionals should be focused on.
📊 Groundbreaking Insights: The Voice of the Agent – A Joint Research Project with Calabrio! 📊How do contact centre agents really feel about their roles, career prospects, and the impact of technology like AI? In this latest episode of Get Ou
What does it take to nurture the next generation of contact centre leaders? In this episode of Get Out of Wrap, Martin chats with Clayton Drotsky, founder of The Growth Crew, about his inspiring journey from frontline leader to mentor and the
🔍 **Transforming the Candidate Experience with Kerry Sudale!** 🔍Recruitment isn’t just about finding skills—it’s about understanding people and their unique journeys. In this episode of *Get Out of Wrap*, Martin chats with Kerry Sudale, fo
**The Tech Behind the Talk: Demystifying Contact Centre Tech with Nerys Corfield!** 🔍If "contact centre tech" feels like a maze of jargon and endless options, this t episode is for you! On GOOW TV we were lucky to have Nerys Corfield, a tru
In this *Get Out of Wrap* podcast episode, Martin hosts Garry Gormley, also known as "Double G," to discuss the importance of leveraging conversations, data, and coaching to enhance team leader and agent performance in contact centers.### Key
For the recent Contact Centre Performance Summit by Evaluagent I was asked to do a live presentation / webinar about how the Team Leader & Agent roles have changed over the years and what we can do to better support them.In this live session
In this episode of the Get Out of Wrap podcast, Martin chats with Sarah Hunt from DDC Outsourcing, exploring her career journey and insights into the contact center industry. Sarah discusses her transition from operational management to a more
ian is an awesome guy and we talk about his career and then about a subject we are passionate about but is often overlooked and that is Team Leaders. Thankfully Centrical have focused on Team Leaders and Ian shares the recent developments in t
What was your nickname at school ?What does our industry need to do better to attract talent ?Two great events coming up Join me and the GOOW community to chat about these questions and more on your weekly Linkedin Live TV show all about
To celebrate hitting this milestone I asked for lots of you awesome people to come and say hi !Thanks for always supporting me - whilst I do it on my own, I really don't xHeres to the next 200 and more amazing people and stories about our gre
**One year into Consumer Duty—are we truly putting customers first?** In our latest podcast episode, I had the pleasure of diving deep with Helen Manahan and Pete Dunn from BPA Quality about the impact of the UK’s Consumer Duty regulation, on
Join me, Danny, Kerry, Scott, Daryn and Dara as we chat about how life has changed for agents, interviews, loyalty and fantasy football.Linkedin Audio is a Live event and The Break Room is a chance every fortnight to come together and chat ab
On today's Linkedin Live GOOW TV we had our first ever panel.I was joined by Dan Light of Different Edge, Pete Dunn of BPA Quality and Danny Wareham of Firgun to talk about Performance Management in Contact Centres.Is performance management
The Break Room is a Live Linkedin Audio event bought to you by Get Out of Wrap.We started talking about academies (grad bays) in Contact Centres initially but as its a live event we started talking about AI and then, thanks to Spencer, we tal
Nadine Edmondson is Director of Product Marketing & GTM at Evaluagent and is at the cutting edge of whats going on at Evaluagent with their AI driven QA, XNPS and gamification. It's a great conversation and Nadine is insightful, knowledgeable
In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications.We also chatted about ID & V and the trend on time taken
In this episode from GOOW TV (every Tuesday on Linkedin - 10am GMT) I am joined by Rob Wilkinson of Evaluagent who shares his thoughts on NPS and what Evaluagent are up to in transforming how we understand and use NPS.There's also a special a
With a week to go until the deadline for nominations for the European Contact Centre & Customer Service Awards ( the ECCCSA's) I sit down to chat with the new Chair of the Judges - Moira Clark and Awards Director of Operations - Jackie Pringle.
On this weeks GOOW TV (every Tuesday 10am on Linkedin Live) we chatted about our favourite subjects at school and then onto what we thought needed to be improved for agents training in contact centres. Then we covered the latest stats on agent
The first in a new series of podcasts featuring people from the Team Leader Community.Jordan Powell in Corporate Sales Team Leader at Gravity and also a big part of the Team Leader Community.In this episode we chat about the transition from A
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