This episode is packed with helpful advice on getting to the bottom of product quality, understanding AQL standards, and how to communicate your expectations to your suppliers effectively.

I am interviewing an expert on China quality control, and it is a great honor to get access to someone with this much experience.

Dr. John Higgins has a doctorate in electrical engineering, and he's been a mentor and advisor to me for the last 25 years on a number of projects. If anybody in this world, is the most experienced quality control, it's definitely Dr. John Higgins and our black belt expert in six sigma and lean systems. In this episode we will touch upon:

• VOC - Voice of the customer drives everything in quality and business decisions.
• More effective ways to inspect than AQL
• Reliability is time to failure, which is overlooked and very important
• You can’t inspect the quality into a product.
• Factories should self inspect, so knowing their inspection procedure is critical.
• Suppliers should not move the burden onto inspection companies; it’s their job.

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👋  Visit us at www.GlobalTQM.com

📧  Email us at [email protected]

Have a great day!

Kind regards,

David

➣ Apple Podcast | https://go.globaltqm.com/Apple-GTQM-Podcast

➣ Google Podcast | https://go.globaltqm.com/Google-GTQM-Podcast

➣ Spotify Podcast | https://go.globaltqm.com/Spotify-GTQM-Podcast

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