Matty’s Talk, Fight, Flight, or Freeze — Releasing Organizational Trauma @ REdeploy 2018 (https://www.youtube.com/watch?v=w_ITD-l8fuo)02:59 – Matt’s Superpower: Taking metaphors and ideas around self-help and turning them into allegories and analogies of how we could be better at technologyThe Five Love Languages of DevOps (https://www.youtube.com/watch?v=SGCfwvjHKGI)The Four Agreements of Incident Response (https://noti.st/mattstratton/F827sZ) 03:58 – What does healing organizational trauma mean?05:50 – Incident Response Communication16:00 – Trust, Hyperarousal, and Hypoarousal; Stuck On or Stuck Off23:32 – Leading By Example, Not Being in a Rush to Solve Problems, Seeking to Understand, and Encouraging Safety29:23 – Handling Postmortems: How to do them well and how to do them effectively39:17 – The Hero’s Story vs The Story of the People; Crafting Our NarrativesJohn Allspaw: In the Center of the Cyclone: Finding Sources of Resilience (https://re-deploy.io/videos/11-allspaw.html) Reflections:Coraline: The metaphors of storytelling.Matty: Creating a forum of discussion around postmortems.Janelle: Thinking about Metaphors We Live By by George Lakoff (https://www.amazon.com/gp/product/0226468011/ref=as_li_qf_asin_il_tl?ie=UTF8&tag=therubyrep-20&creative=9325&linkCode=as2&creativeASIN=0226468011&linkId=73f5c4c2470b0803b490491e0c0355e2) and how, at the foundation of our mind is essentially a system of shapes that we see the world through, that we reason about through, that we feel emotions through, and that creates the sense of gut. This episode was brought to you by @therubyrep (https://twitter.com/therubyrep) of DevReps, LLC (http://www.devreps.com/). To pledge your support and to join our awesome Slack community, visit patreon.com/greaterthancode (https://www.patreon.com/greaterthancode).To make a one-time donation so that we can continue to bring you more content and transcripts like this, please do so at paypal.me/devreps (https://www.paypal.me/devreps). You will also get an invitation to our Slack community this way as well.Amazon links may be affiliate links, which means you’re supporting the show when you purchase our recommendations. Thanks! Special Guest: Matt Stratton.