The Truth About Missed Calls and How to Stop Losing Cases Because of Them, with Ammon Collins

Ammon Collins started his entrepreneurial journey after his car broke down one day and he called several auto shops during business hours looking for a quote. His call was missed by the first 3 auto shops, so when the fourth one answered they were the ones that got his business. After this experience he decided that missed calls were a problem for small/medium businesses and started coming up with a solution. 

Ammon is a graduate from Brigham Young University’s business school. He grew up in Washington raising cows and is an Eagle Scout. He loves the outdoors and dirt biking. He is a High School wrestling coach in his spare time.

What you’ll learn about in this episode:

• That you are likely missing many more phone calls than you think….even if you have a 24/7 call center
• That 80% of callers who receive text message responses actually respond to those texts...but the same callers are MUCH less likely to leave a voicemail message
• About a new software that will allow you to automatically send a text message to callers who don’t receive an answered call 
• The customization options available with the new software; including having different messages for calls missed after-hours, calls missed during business hours, etc.
• How one law firm using this software discovered that, even though they thought they were only missing 2-3 calls per week, the Inca software revealed that they were actually missing 10-15 calls per day
• Additional uses for the Inca software, including sending and receiving texts to/from clients on your desktop or laptop computer

Resources:

• Website: https://getinca.com
• LinkedIn: https://www.linkedin.com/in/ammoncollins/
• Instagram: https://www.instagram.com/missedcalltext/?hl=en
• Email: [email protected]

Additional Resources:

• The Mastermind Effect: https://www.pilmma.org/the-mastermind-effect/ 
• PILMMA’s free Coronavirus Survival Kit: www.pilmma.org/free-resources/ 
• Strategic Attorney Coach: https://www.pilmma.org/strategic-attorney-coach/ 
• PILMMA Join Page: https://pilmma.kartra.com/page/join-pilmma