Episode 14: Customer Success Legend Diane Gordon!

Released Friday, 1st November 2019

Good episode? Give it some love!

Episode 14: Customer Success Legend Diane Gordon!

Friday, 1st November 2019

Good episode? Give it some love!

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I am so excited to bring this podcast to you. Diane is one of the pioneers in Customer Success, and here we talk about early SaaS strategies, "services" DNA, who should own upsell and renewals, and lots of other great nuggets.

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From The Podcast

GSD - Getting Services Done

Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.

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