Chris Hickens is the co-founder and  CEO ’nuffsaid, a workflow intelligence company working on some interesting things to help customer success managers and other teams sift through everything people are working on and decide what to focus on work on next. We talked about a blog post he wrote recently that really blew my mind called, “Is your low-touch model really just customer support *plus*?”

We talked about the various engagement models, high, low, and tech touch and when to use which.

I wish I read his blog 18 months ago. 

More about Chris:

* His company: ’nuffsaid

* The blog post

* On Linkedin

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