Taking into account that 80% of a company’s future revenue will come from 20% of their existing customers, it is extremely important to keep a healthy relationship with clients. John Nichols, vice president of account management at Personiv, jo
This episode of Business Class boards a plane for Las Vegas! There are plenty of reasons why people travel to Vegas, both for business or leisure. Our travel experts, Cameron Cooper and Tim Maitland, are here to help you navigate the wild west
This week's episode of Business Class takes us to the Catalonia region, in northeastern Spain, to the city of Barcelona.Our travel gurus Tim Maitland and Cameron Cooper hit us with all of the travel tips you need to make the most of your time i
This week's episode of Business Class takes across the pond for the first time as we explore the city of London.Our experts, Tim Maitland and Cameron Cooper, bring you their unique insights on what to do, sights to see, and missteps to avoid! C
Welcome to Business Class, a brand new travel podcast from MarketScale! We're excited to bring you tips and tricks from our travel experts to make sure your trips, whether for business or leisure, go smoothly.For our first episode we're taking
Fifty-nine percent of customers believe their data is vulnerable to a security breach, according to a recent report by Salesforce. Consumers don’t trust global businesses to carefully handle their data, and when breaches happen the results can
Constant improvement and the desire to better oneself are hallmarks of many successful people. Those values are also at the heart of everything the Dallas Junior Chamber of Commerce does.With a focus on personal and professional growth through
We've heard a lot in recent year about the promise of new technology that will radically alter the restaurant experience. Tabletop technology like tablets for ordering and payment have been touted as game-changers for restaurants, allowing for
To quote the late great journalist, chef, and traveler Anthony Bourdain:“Travel isn’t always pretty. It isn’t always comfortable...But that’s okay. The journey changes you; it should change you. It leaves marks on your memory, on your consciou
It's that time of the year when we begin to trade in those winter coats and mittens for t-shirts and baseball gloves. As Spring Training gets rolling for teams across Major League Baseball, we take a look at the impact that Spring Training has
There's no magic bullet for success in the hospitality industry. The challenge is finding the correct combination of the right ingredients. This is true whether you're running a restaurant, hotel, or airline. On today's episode of the MarketSca
Today's episode of the MarketScale Hospitality Podcast Show looks at two international and impactful trends in Hospitality today; a decrease in Chinese tourism to the United States and Australia, and how restaurant owners should prepare for foo
What matters most to guests when they're traveling? That has been an important question for those in the hospitality industry for a long time. The answer has changed over the years but the idea has remained the same. Hotels and restaurants aim
This episode of the MarketScale Hospitality Podcast takes a moment to remember Herb Kelleher, the Co-Founder & former CEO of Southwest Airlines, who passed away on January 3, 2019. Ginger Hardage, former Senior Vice President of Culture & Commu
Today we chat with Andrew Rittler, the Executive Director of the Greater Dallas Restaurant Association. Andrew fills us in on the best restaurant models to follow, how to properly implement a customer experience and the importance of being agi
Customization and personalization are growing trends in the hospitality industry as advancing technology allows for a more tailored experience. Today's episode of the MarketScale Hospitality podcast takes a look at two examples of customization
As we enter a new year, what does the future hold for the hospitality industry? Today's episode of the MarketScale Hospitality Podcast takes a look at how hotels will continue to drive forward in 2019. From a new way to look at the lobby to the
If you haven't looked at the technology being used on cruise ships recently, it's probably time for you to look again. MarketScale correspondent Sam Mosher takes a deep dive on this week's episode into the world of cruise ship technology in his
The travel industry is on a steady up-and-up, and it's due in part to more technologically-savvy travelers finding ways to travel on the cheap. Today's vacationer is using Airbnb, OTAs, coupon hunters and more to personalize their travel experi
This week's episode of the MarketScale Hospitality Podcast takes a look at two different aspects of the hospitality industry: catering for large events and hotel security. On the surface, it feels like these topics couldn't be more different. S
Much of what is done in the hospitality industry centers around one very important question: what does the guest want? It's an important and difficult question because the answer will differ slightly for every consumer. Some like it hot, some l
As more North Americans use online travel agencies like Expedia and Booking.com (an estimated 40 percent), hoteliers have to get smart about competing for those travel dollars. That means competing on price as one approach, Sean Fitzpatrick, CE
This is a MarketScale Podcast Panel, where we bring on key thought leaders from some of the fastest growing markets to participate in a Socratic seminar-style discussion, breaking down a timely topic for tangible insight.How are digital & onl
The hospitality industry isn't known for being bleeding edge in adopting new technology. In fact, restaurants and hotels often run on first-generation point of sale software, but that's beginning to change as technology becomes more palatable f
When travelling internationally, a tourists guidebook is the Bureau of Consular Affairs' Travel Advisories. Though informative, it is keeping some people from traveling or, at the very least, making certainly more tentative and aware. How is th