Leaders or not, we are all human, so mistakes are inevitable right? Whether it is making a bad decision, moving in the wrong direction strategically or not listening to stakeholder feedback, it’s the way we deal with our mistakes that can make all the difference.

We share our own views, thoughts and experiences:

• 06:01 – the BBC v. Gary Lineker
• 08:36 – warning signs you’re getting it wrong
• 14:50 – blaming and scapegoating
• 22:27 – sorry seems to be the hardest word  
• 28:10 – trust is at the heart of it
• 31:35 -  How to… own your sh*t

As always, we share our top takeaways to help you to own your sh*t as a leader. Get the balance right, you need to move quickly but don’t create a knee jerk reaction. Situational awareness and understanding what actions you might need to take is crucial. Assess, acknowledge and act are three useful ‘As’ to support your thinking when you get things wrong.

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