Episode 22: Make onboarding and customer success a wow for your MSP clients.
Released Monday, 22nd June 2020
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Episode 22: Make onboarding and customer success a wow for your MSP clients.
Episode 22: Make onboarding and customer success a wow for your MSP clients.
Monday, 22nd June 2020
Good episode? Give it some love!
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Onboarding new clients effectively and how you perform from a customer success perspective for both old and new customers is - now more than ever - critical. James talks with Chris Long - one of the leading Computer Troubleshooters MSPs in the USA about why the initial 90 days of any relationship is so important and how to make your customer success experience unique.
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