Episode from the podcastInfinite Scale: The Ultimate Growth Podcast for MSPs

Episode 25: Over-servicing your MSP clients - why it's bad and what to do about it

Released Thursday, 3rd December 2020
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It's no secret MSP's over service their clients. This is an expensive and difficult to model to scale when you are trying to grow. What's the price of being the "Nice Guy" or "Mr Available"? James talks about why this can only end in unhappy customers and destroying MSP profitability. James discusses how to move from "emergency services' to real managed services for both new and existing customers.

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Moderator Stats

ID
80337520
Episode Number
25
Visibility
visible
Podcast ID
920964

Episode Details

Length
27m 50s
Explicit
No
Season
1
Episode
25
Episode Type
Full

Episode Tags

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