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Episode from the podcastInside Intercom Podcast

Rick Nucci, CEO of Guru, on automation and the customer experience

Released Monday, 22nd April 2019
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This week, we've got a special bonus episode with Rick Nucci, who's founded not just one, but two, successful companies, Boomi and Guru. He speaks with Intercom's Kaitlin Pettersen about the direction of automation trends in the subscription industry, why it's shortsighted to view your support and success teams as cost centers and how knowledge gaps cripple team collaboration as you scale.

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