Today, we bring you the third and final guest in our mini-series of Customer Month Spotlights here on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban. We'll do more of these interviews in the future, not waiting until next year (let's make every month "customer month").

Our guest for this episode is Eric Mellert, the Manager, Process Improvement Team at Christian Care Ministry.

As it says on their website, Ii 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves more than 400,000 members, and more than $2.6 billion dollars in medical bills have been shared and discounted.

Topics and questions:

• Tell us a little bit about Christian Care Ministry and Medi-Share
• How did you get introduced to Process Improvement?
• Why do you not like the word "expert"?
• What’s your approach to PI there… how do you train people, how do you conduct improvement work?
• What were some of the challenges created by Covid times, including a fully-remote workforce?
• When did KaiNexus become part of the equation and how have we helped?
• How are you taking PI “from the few to the many”?