Corrective and Preventative Action (CAPA) is an effective improvement technique that helps organizations investigate the root causes of any known problems or potential risks. The corrective action addresses something problematic that has happened, while the preventative action aims to avoid potential future problems.

Corrective actions happen in response to things like product defects, identified waste, or customer complaints. Preventative actions may be applied to potential safety risks, competitive threats, or falling performance indicators.

CAPA software has been developed to help organizations support this management technique. Here are the key advantages it offers.