Lawyerist Lab coach Stephanie Everett interviews Lab member Crystal Banse on her trauma journey and how that experience helped tailor her legal approach and humanize her clients in the process.If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap yet, get the first chapter right now for free!If you’d like to learn more about creating a holistic client experience, check out our resource page on client experience.Thanks to Quickbooks Online Advanced, TextExpander, LawPay, and Back Office Betties for sponsoring this episode.